PAYMENT OPERATIONS ANALYST
Descripción de la oferta de empleo
Guadalajara or Chihuahua, México, (Hybrid)Type.
Full-time, Contractor.
he RoleOttimate is seeking an energetic and highly motivated Payment Operations Analyst to support and engage with our clients daily.
In this role, you will provide exceptional service through email, phone, and Zoom, addressing client inquiries related to payment transactions.
You’ll collaborate closely with internal teams, including Account Management, Product, and Engineering, to ensure seamless client experiences and contribute to continuous improvements in our processes.
hat You'll Do Client Support.
Troubleshoot client inquiries related to Virtual Credit Card, ACH, and Check payments facilitated via Ottimate.
Respond to payment processing queries and assist clients in connecting with their vendors.
Vendor Enrollment.
Assist in the vendor enrollment process and address vendor questions to increase adoption of Ottimate payment services.
Process Improvement.
Contribute to payment-related workflows and suggest internal tool enhancements to improve team efficiency.
Prioritize customer support requests based on urgency and professional judgment.
Cross-functional Collaboration.
Act as a feedback channel for potential product enhancements based on client input.
Serve as an escalation point for complex client inquiries, coordinating with Account Management, Product, and Engineering teams.
Client Relationship Management.
Build strong client relationships and identify opportunities to deliver additional value to specific accounts.
Detalles de la oferta
- Ottimate
- 16/03/2025
- 14/06/2025
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