OPERATION AND TECHNICAL SUPPORT LEVEL 2 NOC BRAZILIAN PORTUGUESE AND ENGLISH
Descripción de la oferta de empleo
To work for an international and innovating actor in the Telecom Industry, we are looking for a passionate Operation and Technical Support Level 2 NOC to follow the Provisioning Telecom activities. You will support, treat and resolve Issues and Requests. With very good communication skills, you will be in contact with B2B customers, stakeholders and technical experts. You will be able to participate in the Validation Service Process and EndUser tests.
Responsibilities
The role of the Operation and Technical Support Level 2 NOC will thus be twofold, i to follow the issue management procedures and to find out the resolution when it is possible. The more complex ones can then be redirected to the engineering support team for their handling, but you must still keep ownership ii to come up with solutions to improve the efficiency of resolving issues and requests. This would include automating some of the common tasks as well as analysis of the current system to identify areas that can be improved. Also you will be an important actor on the documentation writing.
Minimum NonTechnical Requirements
Have a high level of Brazilian Portuguese and English fluency, oral and written C1 level mandatory
Citizen or Resident of Mexico with permission to work
Friendly, helpful demeanor with the ability to communicate effectively
Has excellent timemanagement and multitasking abilities
Facility to work with teams based in different countries, on different time shifts
Dedication to company values
Honest, trustworthy, reliable, and punctual
Bring a passion for technology and people to the job
Customer satisfaction focus
Very good communication skills
Minimum Technical Requirements
Excellent troubleshooting and problem solving experience
High importance to the SLAs respect
Technical background as Customers or Technical Support as NOC, in telecom industry
Experiences on provisioning solutions as jBPM or Orkestra UI, Jira ticketing, Centreon, Grafana, Rundeck
Advanced experience working with remote management, ticketing, knowledge base systems
Profile Experience
Experience as Service Desk support, ideally on OSSBSS cellular networks
Good knowledge with capabilities to write modify scripting, SQL, command line,
Ability to write documentation
Very good attention to details in processes treatment
Why should you join us
To work in an innovating and international telecom context
To join a dynamic team that pursues ambitious projects
To benefit trainingshadowing program on the first weeks
Legal benefits bonus
Part time home office
Bolsa de trabajo México ofrecemos puesto de Operation and Technical Support Level 2 NOC para el sector de Informatica Telecomunicaciones en la empresa MAZET SAS de CV de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- MAZET SAS de CV
- En todo México
- Sin especificar - Sin especificar
- 13/11/2024
- 11/02/2025
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