OPERATION AND TECHNICAL SUPPORT LEVEL 2 NOC BILINGUE (BRAZIL
Descripción de la oferta de empleo
You will support, treat and resolve Brazilian Portuguese and English Issues and Requests.
With very good communication skills, you will be in contact with B2B customers, technical providers and experts.
You will be able to participate in the Validation Service Process and End-User tests.
Responsibilities The role of the Operation and Technical Support Level 2 NOC will thus be two-fold, (i) to follow the issue management procedures and to find out the resolution when it is possible.
The more complex ones can then be redirected to the engineering support team for their handling, but you must still keep ownership; (ii) to come up with solutions to improve the efficiency of resolving issues and requests.
This would include automating some of the common tasks as well as analysis of the current system to identify areas that can be improved.
Also you will be an important actor on the documentation writing and participate to the Oncall 24/7.
Minimum Non-Technical Requirements.
High level of Brazilian Portuguese and English fluency, oral and written (C1 level) - mandatory Citizen or Resident of Mexico with permission to work Friendly, helpful demeanor with the ability to communicate effectively Has excellent time-management and multi-tasking abilities Facility to work with teams based in different countries, on different time shifts Dedication to company values Honest, trustworthy, reliable, and punctual Bring a passion for technology and people to the job Customer satisfaction focus Very good communication skills Minimum Technical Requirements.
Excellent troubleshooting and problem solving experience High importance to the SLAs' respect Technical background as Customers or Technical Support as NOC, in telecom industry Experiences on provisioning solutions as jBPM or Orkestra UI, Jira ticketing, Centreon, Grafana, Rundeck… Advanced experience working with remote management, ticketing, knowledge base systems Profile Experience Experience as Service Desk support, ideally on OSS/BSS cellular networks Good knowledge with capabilities to write / modify scripting, SQL, command line, … Ability to write documentation Very good attention to details in processes treatment Why should you join us? To work in an innovating and international telecom context To join a dynamic team that pursues ambitious projects To benefit training/shadowing program on the first weeks Legal benefits + bonus Based on Mexico City (CDMX) with part time home office
Detalles de la oferta
- MAZET
- Sin especificar
- 11/11/2024
- 09/02/2025
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