ONSITE TECH SUPPORT WINDOWS MIDDLE
Descripción de la oferta de empleo
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant!We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a IT EngineerObjectives of this roleAdhere to following processes as per the defined SLAs or KPIs.-Event detection, Categorization, responding and closure.-Service Request Handling.-IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs\/runbook.-Access Request handling.-Delivery Assurance.
Adhere to defined support and quality processes as per the floor management guidelines, Run books & SOPs.-Delivery Excellence.
Focus on enabling quality deliverables and enhancing customer satisfaction.-Contribution to knowledge management process by updating\/creating the knowledge articles.-Contribute to and participate proactively in knowledge sharing sessions.-Act as a buddy for new hires.
ain Skills.
+ year as bilingual Tech SupportKnowledge using a ticketing systemAdvanced EnglishWhy Cognizant?Improve your career in one of the largest and fastest growing IT services providers worldwide.
eceive ongoing support and funding with training and development plans.
ave a highly competitive benefits and salary package.
et the opportunity to work for leading global companies.
e are committed to respecting human rights and build a better future by helping your minds and the environment.
e invest in people and their wellbeing.
e create conditions for everyone to thrive.
We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
t Cognizant we believe than our culture makes us stronger!Join us now!#BeCognizant #IntuitionEngineered
Detalles de la oferta
- Cognizant Technology Solutions
- Sin especificar
- 18/10/2024
- 16/01/2025
Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......
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