OLIVER WYMAN - SUPERVISOR, TALENT MANAGEMENT CENTRAL - MEXICO CITY

Company.
Oliver Wyman Description.
Oliver Wyman is a global leader in management consulting.
With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.
The firm has more than professionals around the world who work with clients to optimize their business, improve their operations, and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.
Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press.
Our clients are the CEOs and executive teams of the top Global companies.
Visit our website for more details about Oliver Wyman.
www.
liverwyman.
om *PLEASE SUBMIT CVs IN ENGLISH* * THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK.
THERE IS NO OPTION TO BE FULLY REMOTE.* Job Overview.
Key Responsibilities.
The TMC supports a range of talent management activities in close collaboration with the Talent Management Team.
Key responsibilities include the execution of administrative tasks and processes related to.
staffing, performance management, and consultant talent programs (e.
., those under the banner of FlexOW).
The TMC also provides support with analytics and reporting as well as other ad-hoc support for Talent Managers and the Talent Management function of Oliver Wyman.
The Supervisor is the team leader for the Talent Management Central Coordinators based in Mexico City.
The Supervisor is a “player / coach” role, where they will primarily focus on managing the day-to-day operations of the TMC, coach and train team members, be responsible for the quality of their work product and ensure adherence to Service Level Agreements (SLAs).
The Supervisor will also occasionally execute on tasks as surge support or when complex use cases arise.
The Supervisor plays a key intermediary role between the TMC and the Talent Management team across the Americas region (and globally, when applicable).
The Supervisor will participate in Americas Talent Management meetings and feedback-sharing sessions and seek to constantly improve the quality of output of the TMC, the depth of understanding of the Coordinators, and expand the services the TMC offers to the Talent Management team.
Beyond assisting in carrying out the Coordination work described below, the Supervisor will be primarily responsible for.
The day-to-day management of the Talent Coordinators (TCs) in Mexico City Ensuring the up-time of the TMC while managing workloads of the TCs Ongoing process improvements in coordination with the Talent Management team Workflow assignment and coordination for the TCs Interaction / alignment with the TMC location in Warsaw Ensuring TCs are experts in relevant OW systems (providing hands-on training as needed) Capacity and load management of TC team (including hiring and performance managing the TCs) Flawless execution of key talent management processes Management and tracking of SLAs (including redefining SLAs as needed) Proactive process improvement and enhancements Accurate and timely report production Overall, the Supervisor will oversee the TMC and be accountable for the successful delivery of the following systems updates, data entry, and workflow related tasks.
Staffing Support TM teams to ensure timely and accurate updates to the staffing system (Certinia) Create Resource Requests for upcoming projects Check end dates/extensions and review writers for assignments with upcoming end dates Attend staffing meetings Generate and disseminate regular and ad-hoc reports Consultant performance management Support execution of the year-round performance management process for consultants by providing PMO support, including key process steps, TM checklist, communication templates, etc.
Generate basic reporting on process compliance Act as system owner for the firm’s proprietary performance management systems for consultants and carry out system testing when required Manage the creation and distribution of system folders for annual Career Review process Work with Talent Managers to ensure project review requests are generated accurately and timely Support Talent Managers in chasing overdue project reviews Maintain accurate records on project review completion status and provide regular reports Support Talent Managers where needed.
Administration of talent programs (e.
., FlexOW) Help manage certain colleague programs like the annual MBA sponsorship process, Non-Profit Fellowship, and Golden Passport / Mobility program Maintain the intranet page on FlexOW options Ad hoc tasks and reporting Ad hoc analysis and reports as required by Talent Management function Coordination of updates for TM related fields in our system of records Note that while the focus of the role includes the areas above, the role may occasionally include support for additional Talent Management activities Please note that it will typically not be possible to take significant periods of vacation during approximately May, June, September and October due to these being periods of critical work Experience Required.
BA/BS and minimum of 4 years' experience working in performance management or HR administration People management experience Process management experience Proficiency with data analysis and reporting and experience working with a resource management system highly desirable Excellent written and verbal communication skills in English Technical Skills.
Strong Microsoft Excel (analytical) skills Working knowledge of Microsoft Word and PowerPoint Basic understanding of systems and an aptitude for learning to operate new systems of medium complexity Skills and Attributes.
Very high attention to detail and high level of accuracy Positive, proactive and continually seeks ways to improve processes Self-motivated, comfortable working as part of a global team, takes full ownership of their work with flexibility to prioritize or reprioritize as needed Ability to organize, prioritize and manage their own day and that of the team effectively to meet deadlines Strong collaborator in a multicultural environment Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital.
It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy.
With over colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries.
Its stock (ticker symbol.
MMC) is listed on the New York, Chicago and London stock exchanges.
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs, career mobility, employee network groups, volunteer opportunities, and other programs.
For more information about our company, please visit us at.
www.
mc.
om.
We are committed to embracing a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity, gender expression or any other characteristic protected by applicable law.
Click here to return to the MMC Careers Site Marsh McLennan (NYSE.
MMC) is the world's leading professional services firm in the areas of risk, strategy and people.
The Company's colleagues advise clients in over 130 countries.
With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.
Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions.
Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.
Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce.
Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.
For more information, visit mmc.
om, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.