MOSS TEAM BUSINESS SUPPORT SPECIALIST (12 MONTHS FIXED TERM CONTRACT)

Job ID.
MOSS Team Business Support Specialist (12 months Fixed Term Contract) Lloyd’s Register Location.
Southampton, United Kingdom   What we're looking for We are currently seeking a temporary full-time Business Support Specialist to cover maternity leave within the Marine & Offshore Support Team in the Fleet Services Department (FSD).
The role requires providing high-level specialist support to the team, with the autonomy to manage workloads effectively in alignment with business needs.
The successful candidate will also undertake a wide range of complex administrative and technical tasks, including resolving advanced queries.
What we can offer you.
The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally.
A fixed-term contract of employment for 12 months.
The Role.
The M&O Systems Support (MOSS) Team sits within Fleet Services (FSD) and supports all users of the following LR applications - MAST (Commercial and Protected), LR Class Direct / Client Portal and eCerts.
These systems are vital to our clients, to enable them to access the most up-to-date information about their ships/fleets.
This is an interesting role, engaging with internal and external clients and working with external suppliers.
Provide first-line administrative and technical support for internal systems, resolving issues for both internal and external clients promptly.
Troubleshoot and escalate incidents as necessary.
Oversee account management processes for both internal and external clients for multiple systems, ensuring accurate data management and timely resolution of account-related queries.
Maintain shared team mailboxes, ensuring that all incoming queries are responded to in a professional and timely manner and that unresolved issues are escalated appropriately.
Use internal ticketing systems to log, manage, and resolve tickets related to system issues, escalating complex matters when required.
Create weekly, and monthly reports and provide ad hoc reports upon request.
Build and maintain relationships with clients and stakeholders, addressing complex queries and resolving service-related problems effectively.
Review existing workflows and processes to identify opportunities for improvement and take the initiative to implement new processes to meet business objectives.
Undertake any additional duties as may be requested by the Team Leader/Senior Business Support Specialist.
Ensure all activities are conducted in line with internal procedures, contractual requirements, cost structures, and budget constraints.
What you will bring.
Educated to A level standard or equivalent.
PC literate, specifically, proficient in MS Office.
Proven experience in providing administrative and technical support in a business environment.
Strong organisational skills, with the ability to manage multiple mailboxes and prioritise tasks.
Strong problem-solving abilities and an analytical approach to resolving issues.
Ability to work independently and as part of a team in a fast-paced environment.
Knowledge of systems used within the organisation such as ServiceNow, Salesforce etc is desirable.
About us   We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance.
We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.
Be a part of   Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education.
For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.
Want to apply.
Here at Lloyd’s Register, we care, we share and we do the right thing in every situation.
It’s ingrained in our culture and everything we do.
We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement.
It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together.
Our inclusive culture allows us to connect together authentically and to be courageous and bold.
We don’t just talk about our differences, we celebrate them!  We are committed to making all stages of our recruitment process accessible to all candidates.
Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.
If you don't tick every box in these ads, please don't rule yourself out.
We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.
We care, we share, we do the right thing.
If you have further questions about this role, please contact us at   and we will respond to you as soon as possible.
Diversity and Inclusion at Lloyd's Register.
Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity.
We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do.
We hope you do too.
As a Disability Confident Committed Employer, we have committed to.
ensure our recruitment process is inclusive and accessible.
communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
at least one activity that will make a difference for disabled people.
Find out more about Disability Confident at.
www.
ov.
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