MICROSOFT 365 EXPERT INGLÉS AVANZADO. REMOTO MÉXICO

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Posición Microsoft 365 Help Desk
Ubicación México
Esquema Si vives en CDMX es un esquema híbrido en Azcapotzalco 3 días oficina y 2 días remoto. Si vives en otros lados de México, es remoto.
Tipo de contrato Tiempo indeterminado
Horario Lunes a Viernes
Idioma 100 inglés

Propósito de la posición

To ensure that the M365 services delivered as part of the M365, and Global Workplace Services organization meet the need of the business.
To design, build, optimize and maintain the service in a costefficient manner globally Technical Senior M365 expertise
To implement best practices and provide expertise following technical specifications and architecture design.
To provide and lead governance initiatives around M365 Cloud Services including usage of applications, resources, security assessments, etc.
To participate in service development and the introduction of new products, services, or features part of M365
Responsibility for Operational Excellence regarding M365 Cloud services at Level 3.

Responsabilidades
Support, configure, develop, maintain, and monitor M365 Services
Creation of technical concept documents, SOPs, and best practices for using M365 different line of products with a focus on Exchange, Teams and SharePoint Online targeting support teams and business stakeholders
Support L2 and L3 teams with M365 related issues on governance and technical matters.
Analyze and assess business requirements and solutions in the context of M365 keeping in mind security as a fundamental part of the solution.
Monitor M365 alerts and service health.
Handle change management around Microsoft updates to the M365 environment.
Provide best practices on how to use M365 products and services and establishing methods for reminding users of best practices.
Provide services and third level support in line with service level agreements.
Work with Evergreen activities, plan, communicate and perform the necessary steps to take a new feature or product into a sustainable service offering.
Support third party products that are part of the M365 ecosystem.
Acts as a Technical authority on topics related to M365 services

Key Interfaces
Service Managers in the IT Regional Organisations
All Client IT Support Teams
MS Premier Support
Workgroup Development team
Security and Compliance
M365 L2 support

Required key skills functionaltechnical

Technical
Experience in Exchange, Exchange Online, Defender for O365.
Experience with SharePoint Online in terms of administering and govern SharePoint online from administration point of view.
Good experience with other M365products like MS Teams, OneDrive for Business, Outlook, etc.
Understanding of Entra ID specially in the context of M365
Excellent experience with PowerShell applicable to M365products
Managing and administering M365 Tenants for large organizations
Desired experience in PowerApps and Power BI

Functional
Knowledge and understanding of ITIL processes, Service Management and Service Delivery
Technical analysis, designing, reviews, testing and implementation of security controls for M365.
Creation of technical documentation, end user documentation, concepts papers and technical presentations
Confidence to work with and present to business Communities.
Well versed with the usage of templates, standards, and methodologies.
Ability to work in a geographically dispersed team.
Analytical experience working with data

Required qualificationsexperience

Bachelors degree with major course work in computer science, information management systems or business administration and 10 years of experience providing IT application support and administration, including experience working on IT projects.
5 years experience with the operation and maintenance of M365 Tenants, including roles as L3 Global administrator or M365 architect.
5 years experience with PowerShell for common tasks

Soft Skills and others

Excellent communication skills both technical and nontechnical required to effectively coordinate and build partnerships with other IT functions and with peers globally.
Helps to develop mid and longterm strategies in hisher area and builds commitment to strategic direction.
Ensures that hisher actions match the business requirements quality, cost, timeliness
Selfmotivated, with the ability to learn and work structured.
Ability to plan own workload and work with globally dispersed IT teams effectively.
Confirmed analytical skills, together with the ability to think outside the box. The solution to the problem is based mainly upon previous experience but also on the analysis of factual and qualitative information.
Impacts the business by quality of own work and through the ability to deliver high quality and successful solutions within own area of expertise.
Strives for results.
Is future, goal, and performance oriented.
Follows up implementing decisions.
Is open to changes and innovation.
Acts promptly to incident escalations affecting the backbone services and
Acts with integrity due to the level of access rights and data access that are part of the job.

Requisitos Deseables
Understanding of Agile methodologies
Contar con pasaporte y VISA vigente

Ofrecemos

Salario competitivo basado en experiencia
Prestaciones Superiores a las de Ley como fondo de ahorro, SGMM, aguinaldo 30 días, vales de despensa, etc.
Contratación directa con nuestro cliente

Si cumples con los requisitos y te motiva avanzar en tu carrera, postúlate hoy. En Deintec, nos emociona contar con tu talento
Bolsa de trabajo México ofrecemos puesto de Microsoft 365 Expert para el sector de Informatica Telecomunicaciones en la empresa Deintec Soluciones de Azcapotzalco. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.