MAINTENANCE TROUBLESHOOTER

ounded in , our mission is to improve the flow of urban life and make our world’s cities better places to live.
We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle.
Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business.
In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work.
In addition to providing competitive salaries, learning & developmental opportunities and an environment built on teamwork, flexibility and respect - we also offer world-class benefits such as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off.
Are you ready to make your next career move to join our team as a Maintenance Troubleshooter based in Cancun? Do you like to solve complex technical issues? Do you have experience working in the Elevator industry? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Maintenance Troubleshooter you will be responsible for providing quality competency support to the maintenance organization by solving complex technical problems identified in Equipment under contract and dissemination of technical knowledge throughout the organization.
What can you expect from the position? Technical help desk and site support services for Front Lines • Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution • Provide spare part identification support • Support in proximity stock definition for new LIS • Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs • Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections • Log all cases to THD tool • When needed, assign/direct the case to a relevant expert in the organization or escalate to global • Create knowledge base articles • Propose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety • Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract Training.
• Train local technicians during site visits and/or deliver scheduled training sessions • Co-operate with and provide expertise to local Quality.
• Create quality reports in to THD tool after remote support and/or site visits and list issues which require corrective actions • Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.
.
trainings, guidelines, field letters etc.) • COR review / identify units for Clinica visits • Note.
Clinica visits performed by Field Troubleshooter Safety • Be aware and operate within KONE safety requirements • Ensure each site follows the global safety processes and guidelines • Follow the safety procedures and rules of customers, partners and KONE.
• Report safety concerns • Stop installation or lift operations if safety violation or hazards are detected What you will need to be successful? Bachelor’s Degree in Mechanical, Electrical, Electronical, Electro-Mechanic Engineering At least 5 years of experience in a similar role in an Elevator company Come share your passion and energy to make a positive impact at KONE for our customers and your career! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, and basis of disability or any other federal, state or local protected class.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
Sustainability is an integral part of our culture and the daily practice.
We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.
one.
om/careers Did you know KONE moves over one billion people every day? In , we had annual net sales of EUR 11.
billion.
We employ over driven professionals in more than 60 countries worldwide joined together by a shared vision.
As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.