MAINFRAME SUPPORT ENGINEER
Descripción de la oferta de empleo
Technical expertise – specialists develop a deep understanding of the product they handle as well as the processes behind it.
Customer service – specialists must communicate well with users, paying attention to their concerns and providing clear, regular updates for ongoing requests.
Attention to detail – it is crucial for specialists to be mindful of details since their tasks include creating extensive documentation, tracking errors, and making changes to products Multitasking – specialists handle technical issues from multiple customers at the same time, along with other responsibilities such as drafting reports and participating in manufacturing or development Business Acumen – Understanding of Global markets, various financial products, financial statements, and reports to help them communicate well with operations, sales, and client representatives.
Troubleshoot Issues.
Specialists must act quickly to analyze the available data and find the root cause of the issues.
They should be able to read and debug the source code to analyze the issues.
They may then develop a solution and work with the product development team to review and apply the fix.
They must also create useful tools to automate key processes.
Assist Users.
This role entails interacting with product users, Operations, Business, other engineering teams, etc., and solving the problems they face.
These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats.
In all these cases, it is vital to address concerns promptly and keep a helpful attitude.
The Profile Experience writing and debugging COBOL.
Knowledge and experience working on JCL, CICS, VSAM, and other mainframe tools.
Experience working with IBM MQ Experience working with SDLC on mainframe.
Experience supporting clearing business.
Experience supporting CCP (Central Clearing Party) connectivity, clearing and client reporting.
The Employer Our client believes progress is everyone’s business.
That’s why they commit the people, capital and ideas to help our clients, shareholders and the communities to serve to grow.
Detalles de la oferta
- Snaphunt
- En todo México
- Sin especificar - Sin especificar
- 18/09/2024
- 17/12/2024
Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......
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