LOGISTICS CARE SPECIALIST

What's the role? The role of Logistics Care Specialist is to identify and proactively resolve potential Order delays due to logistics processes to help drive customer engagement.
This role provides a contact point for account managers & other internal teams to seek resolution on logistics related topics.
This includes tracking orders, material visibility, and contact points for the warehouse etc.
Who is Hilti? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond.
Where strong customer relationships are creating solutions that build a better future.
Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes.
Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve? Increase customer delivery satisfaction by providing transparency to outbound shipments.
Resolve potential fulfilment issues by presenting delivery solutions based on available inventory levels, consolidating number of shipments per order, and expedited shipping where relevant.
Monitor orders on specific holds for accuracy, insuring timely release to distribution centers for shipping.
Ensure all order holds resolved prior to cut off by working with responsible cross-functional teams.
Effectively utilize database analysis to record actions taken and characteristics of orders identified as potential failures.
Develop strong partnerships with Materials Management/Transportation/Warehouse etc.
Develop trust with field sales to increase AM productivity by handling calls & email volume as per defined level of service.
Update/Cancel Outbound deliveries & Troubleshoot orders with delivery issues Complex order tracking & working with carriers to review delivery status.
Pallet reconsignment & Live Address Corrections Support training of new team members Additional duties, as assigned Hilti North America has been consecutively recognized in Selling Power’s Top 50 Companies to Sell For in the last 18 years, coming in at #6 in .
What do we offer? In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
What you need is.
High School Diploma/GED, required Associates Degree, preferred Minimum four (4) years’ experience, required Knowledge of SAP systems – APO & R3 Functional knowledge of logistics processes Solid knowledge of related business processes (i.
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Operations & Logistics) Excellent interpersonal and customer service skills  Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint  Good communication, organization, and analytical skills  Detail oriented and able to handle multiple responsibilities and make decisions Who should apply? We are committed to caring for our people, which is why our retention has been over 90% for the last five years.
It’s why we haven’t gone through any waves of layoffs – even during the COVID-19 pandemic.
We value development, which is why % of our roles are filled internally.
It’s why most of our account managers come from a non-construction background.
Success at Hilti comes down to teamwork and ability – the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.
This job is #LI-Hybrid, meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location Working Conditions.
Normal office conditions Up to 1% domestic travel, required Hilti, Inc is committed to employing a diverse workforce.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.