LOCAL HOST MAYA LUXE RIVIERA MAYA

Who We Are

We are a leading villa rental company, offering over 150 beautiful properties across the stunning Riviera Maya, from North of Cancun to South of Tulum.

We pride ourselves on providing highquality service and creating memorable travel experiences for our discerning clients, as well as focusing on community and sustainable initiatives within our region.

What Youll Do

We are seeking a highly organized and detailoriented Local Host who will be in charge of the exceptional care of our guests during their stay, regardless of the type of villa they have booked.

The ideal candidate will have a strong background in luxury guest service, excellent communication skills in English Spanish, and a passion for providing remarkable service.

You, as their Local Host, have the responsibility to make our guests stay absolutely perfect and100 worryfree. The Maya Luxe community wishes to provide unforgettable experiences that touch the soul and enhance the senses of our guests. The role is to be able to intuitively know what our guests should need and be able to deliver on any requests, big or small, to ensure the guests
feel that all of their holiday needs are being fulfilled.

Key Responsibilities will include but not be limited to

Review the guests itineraries in advance of arrival, study the guests profile and be ready to service their needs once onsite
Be well versed in our Maya Luxe Experiences and the Riviera Maya region to be able to respond knowledgeably to guest questions related to their trip.
Arrive at the property with enough time before the guests intended arrival time to do a thorough inspection of the home and ensure the villa has been staged for the arrival.
Brief the invilla staff of the guests itinerary and be sure to introduce them during the villa tour.
Greet guests, answer questions, and provide support for their needs throughout their stay.
Consult the ChefCook in case of changes with menus, when applicable.
Monitor and action communication channels e.g. Slack, WhatsApp, iMessage Email to support your guests and Maya Luxe team as related to our guests requests.
Maintain communication with the invilla staff, Property Manager or Villa Manager to ensure the perfect functioning of the villa before and during the guests stay.
Update guests itineraries as changes occur and followup with Experience
Providers for services booked prearrival to ensure no service level interruption due to clerical errors.
Prepare Guest Experience Invoice 1day prior to checkout and feel comfortable addressing billing with guests.
Be present during checkout to ensure a smooth departure for the guest.
Address damage concerns with the guest and discuss security deposit
payments, as needed.
Accurately document and communicate concerns from guests through Slack
channels and Salesforce to keep Maya Luxe stakeholders informed as issues
may arise.
Accurately document Daily Logs from the guest interactions in HubSpot system to ensure communications are tracked.
Accurately document guest profile notes about their preferences from what was discovered during your interactions with the guest onsite.
Report any Lost Founds items based on the company policy.
Ensure that Maya Luxes Guest Service Standards are met and respected by
Experience Providers.
Maintain an organized agenda to manage your assigned guest bookings each week.

What were looking for

Previous luxury guest service experience required
Strong interpersonal and problem solving abilities required.
Highly responsible, reliable and punctual.
Fluency in English Spanish required
Knowledge of local guest experiences in the Riviera Maya region Cancun to
Sian Kaan required.
Ability to work well under pressure in a fast paced environment.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all
times.
Strong attention to detail required.
Previous experience working with GSuite, Slack Salesforce, considered asset.
Previous experience with Guest Invoicing, considered asset.
Previous Property Management System PMS experience considered an asset.
Clean driving record and personal vehicle required.
Excellent presentation and personal image.
100 flexible with working hours as the guest might need assistance at any time of the day.
247 availability online and in person, in case of an emergency.

We believe the best guest experience comes from people who love what they do, in an environment that values them and their ideas. We want to create an environment where everyone has the opportunity to contribute to our collective success.

Maya Luxe Values

Our core values form the backbone of our culture, guiding every decision we make

1. Think Big
2. Leave your Ego at the Door
3. Be Humble Give Gratitude
4. Deliver Wowness
5. Embrace Drive Change
6. Lead a healthy lifestyle with discipline consistency
7. Build open honest relationships
8. Do more with Less
9. Inject Love into the Workspace everything you do.
10. Love Mother Earth give back to her
11. Never stop believing in magic
12. Be the change rise up.

Join us if youre ready to step into an exciting role where youll play a pivotal part in shaping unforgettable experiences for clients from around the world.

To Apply

Please send your resume, a brief introduction about why youre the perfect fit for this role, and any relevant personal achievements.
Bolsa de trabajo México ofrecemos puesto de Local Host para el sector de Hosteleria Turismo en la empresa Maya Luxe de Solidaridad. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.