LEAD OF APPLICATION SERVICES AND DELIVERY EXCELLENE INGLÉS CONVERSACIONAL. PRESENCIAL AZCAPOTZALCO

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Posición IT Application Development Tower Lead Lead of Application Services and Delivery Excellence
Experiencia mínima 8 years
Idiomas Inglés C1, C2 o nativo
Escolaridad Preferably scientific, technical or business discipline with an advanced degree preferred ideally an MBA
Ubicación México
Esquema Preesencial Azcapotzalco
Tipo de contrato Tiempo indeterminado
Horario Lunes a Viernes


Principal responsibilities
Service Delivery Responsibilities
Manage the Americas Application SSC Tower and act as single point of contact
Responsible for coordinating Technical Change management related all Americas Applications in scope
Ensure services are delivered as per SLA and customer expectations
Hold regular meetings with Technical teams, peers about service quality and delivery.
Participate in infrastructure changesimplementation support as required.
Take on the role of technical project lead as part of bigger initiatives.

Process related Responsibilities
Ensure process adherence and Compliance to Linde procedures policies
Ability to think, plan and execute within defined policies and objectives
Ability to deal with process exceptions effectively showing flexibility, good judgment, service orientation and risk management

People Management Responsibilities
Participate in selection of candidate and contribute in Hiring Strategy in the Center
Decisionmaking on Salary Band Fitment within the Team and across Center with HR
Evaluation of IDPs, plan for Training Calendar and ensure participation of relevant team members
Identification of High Potentials and Talent Management. Develop and Execute Retention Strategy, Succession Planning other HRrelated strategies from timetotime.
Perform Job Evaluation as part of Job Evaluation Committee
Performance management of direct reports along with Functional Manager. Review the appraisals of all team members.
Participate be responsible as Management Team Member for Rewards Recognition process in the Center.
Ensure utilization of team members

Local Management Functional Alignment Responsibilities
Responsible to ensure Functional alignment is working by participating ensuring regular communication with and between Functional Managers, Team Managers and Team Members on agreed basis and ensuring issues and conflicts are promptly addressed and handled.
Ensure that all new members are taken through induction of the Alignment strategy processes
Ensure compliance with HR, Legal, IT Security and statutory norms laid down by the ocal authorities as well as the Group.
Evaluate and perform due diligence during new Applications Transition and retiring of existing applications.
Periodic catchup and Quarterly review of operations of operations of all Applications that the role is locally responsible for.

Required critical behaviors
Ability to manage and motivate a global team and build a relationship of trust within and across teams
Strong Team visible Leadership with influencing and conflict management skills
Influence people in a positive way within and outside IS
Ability to build networks and partnerships
Customer Intimacy Strong customer orientation
Adaptability and flexibility towards change
Decision making with appropriate timely execution
Permanent willingness to listen, learn and change
Role model in behaviors and attitude Go getter positive
Management Representative Face of management
Solution oriented and looking for continuous improvement
Selfmotivated effective motivator
Approachable
Passion for excellence and serviceoriented attitude
Flexibility in terms of working arrangements to meet the requirements of a global role is essential
Selfresponsible and proactive
Strives for results and continuous improvements

Required key skills functionaltechnical
Good communication skills both verbally and written in English language.
Able to demonstrate a logical and methodical approach to analysis, audit, troubleshooting and problem solving
Ability to build partnerships with customers and suppliers
Ability to work together and motivate virtual Americas SSC team members
Excellent People Management skills
Ability to document guidelines procedures in a way that can be understood
Ability to clarify ambiguity and drive for clear processes, roles responsibilities.
High Ability to manage change and conflicts between teams and employees cross cultures.
Ability to help to develop and realize the department group IS strategy
Solid understanding of IS to drive business improvements

Required experience
Qualification
Degree standard education preferably scientific, technical or business discipline with an advanced degree preferred ideally an MBA

Experience
Should have overall 8 years of IT exposure with minimum 4 years of team management skill
Experience in managing virtual teams, handling delivery responsibilities, coordinating directly with business managers, handling escalations are desirable
High Level knowledge on all Business Processes supported by the Windows environment
Extensive knowledge and experience of team management in an international environment and in a matrix organization
Has Good understanding of technology and best practices in Industry
IT consulting experience to be able to create concepts, presentation and run adequate workshops for the introduction and exploitation of new technologies

Ofrecemos
Prestaciones superiores a las de la ley como SGMM, seguro de vida, fondo de ahorro, vales de despensa, etc.

Si cumples con los requisitos y te motiva avanzar en tu carrera, postúlate hoy. En Deintec, nos emociona contar con tu talento
Bolsa de trabajo México ofrecemos puesto de Lead of Application Services and Delivery Excellene para el sector de Informatica Telecomunicaciones en la empresa Deintec Soluciones de Azcapotzalco. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.