L2 SUPPORT ENGINEER

Svitla Systems Inc.
is looking for an L2 Support Engineer for a full-time position (40 hours per week) in Mexico.
Our client is a company that specializes in providing lodging and accommodation solutions for the airline and crew transportation industry.
Established in , they offer a comprehensive range of services designed to streamline and manage the complex logistics associated with crew accommodations, including hotels, transportation, and other related services.
The company arranges and manages hotel accommodations for airline crew members during layovers or between flights.
It includes negotiating contracts with hotels and ensuring compliance with airline policies and standards.
Their end-to-end platform, mobile solutions, and data analytics automate the entire crew and workforce management cycle, enabling them to spend time elsewhere.
As the worldwide leader in crew accommodation, they use proprietary technology, unique software solutions, and a highly experienced team to ensure over crew members from over 100 airlines rest comfortably every night.
The company offers global support with 24 locations worldwide & operations centers in New York, Hong Kong, London, and Sao Paolo, with global teams ready and able to assist 24/7.
While this is not a direct coding role, this individual will have a Java-based web application development background and experience in Linux and AWS infrastructure administration.
He/she will have strong technical, analytical, and communication skills.
With solid application knowledge, candidates will combine working with clients and colleagues, reading application/system logs and the associated code to troubleshoot issues, and providing solutions and workarounds.
Also required are skills with root cause analysis, lasting solutions, commitment to knowledge articles, and always end-user satisfaction.
Strong performance in this role can lead to additional opportunities and responsibilities.
Requirements.
About 2 years of experience supporting web-based Java/J2EE applications.
BSc/BA in computer science, engineering, or relevant field (MSc/MA preferred).
Knowledge of Spring (MVC, Core, and IOC), Hibernate, Struts, JSF, Node.
s, and Linux.
Knowledge of Apache Tomcat, WebLogic & TomEE.
Solid understanding of ITIL practices around request, incident, and problem management.
Solid experience working with ITSM tools like Jira Service Desk or ServiceNow.
Experience reading and interpreting SOAP/REST-based web services using XML/JSON.
Familiarity with AWS infrastructure and administration.
Strong experience with SQL and working knowledge of Oracle.
Self-motivated and directed to effectively manage concurrent complex tasks under pressure.
Analytical and problem-solving abilities, with keen attention to detail.
Business acumen plus learning and applying client business model insights.
Results-driven individual.
The ability for team collaboration and technical communication.
Customer focus.
Responsibilities.
Support full lifecycle application development.
Design, code, and debug software.
Perform software analysis, risk analysis, and reliability analysis.
Provide mentorship to develop technical and soft skills for members of the team.
Participate in software design, architecture, prototyping, and development processes.
Participate in client requirements and scrum team discussions.
Maintain production as a primary focus to help ensure every ticket is properly resolved for the user and documented for continuous improvement.
Assist with functional/system integration testing support and deployment.
Will be a plus.
Prior airline domain experience, preferably in crew management/service area.
We Offer.
Work with #1 winner of the ‘Best Place to Code' award! US and EU projects based on advanced technologies.
Legal IMSS contract and competitive compensation.
Annual performance appraisals.
Flexibility in workspace, either remote or in our welcoming office.
Remote work financial support.
Comprehensive medical insurance including family.
Life insurance, maternity policy, family days off.
Christmas Bonus in the amount of 30 days' salary.
Bonuses for recommendations of new employees.
Bonuses for article writing, public talks, other activities.
15 vacation days, 25% vacations bonus, 11 national holidays.
English lessons and education with Platzi.
Free webinars, meetups and conferences organized by Svitla.
Monthly Pantry Vouchers, free office snacks, and drinks.
Fun corporate online\offline celebrations and activities.
Awesome team, friendly and supportive community! About Svitla.
Svitla Systems is a global trusted IT solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia.
Svitla is an outspoken advocate of workplace flexibility, best known for its well-established remote culture, individual approach to our teammate's professional and personal growth, and family-like environment.
Since , Svitla has served a wide range of clients, from innovative start-ups in California to mega-large corporations such as Ingenico, Amplience, InvoiceASAP and Global Citizen.
At Svitla, developers work with clients' teams directly, building lasting and successful partnerships, as a result of seamless integration with on-site processes.
Svitla Systems' global mission is to build a business that contributes to the well-being of our partners, personnel and their families, improves our communities, and makes a lasting difference in the world.
Join us!