IMPORT/EXPORT COORDINATOR

Responsibilities Key Activities, Respons i bilities, Account a bilities.
Coordinate all load and shipment processes with local plant / warehouse / terminal personnel, carriers and freight forwarders to ensure on time delivery to internal or external customer Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances Key transactional contact for customers, 3rd party logistics service providers and freight forwarders Ensure adherence to defined operational escalation process to leads, regional experts and plant personnel when encountering unforeseen delays in shipping from plant and ultimate delivery to customer.
Manage exceptions and emergency situations Assist with resolution of freight invoice discrepancies Document, investigate and follow up of internal and external complaints Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures Maintain key internal relationships including business, sales, supply chain planning, logistics procurement, product management and further functions.
Key deliverable s / Expectations.
Run regular (weekly, monthly, quarterly) operational and KPI reports, share findings and trend with leadership, suggest potential improvement ideas where necessary Meet/exceed monthly KPI metrics and objectives Qualifications Requirements / Experiences.
2-3 years (3-5 y for specialist) Logistic Operations, Export / Import experience  Fluent English, Spanish, Portuguese is an advantage SAP knowledge Transportation systems knowledge (e.
.
TMS) Competenc es / Behaviors.
Customer focused mindset Drive for results Strong, decisive personality Effective Time Management Troubleshooting/problem solving skills Ability to build relationships Ability to work in a global fast paced and complex environment Being flexible and adaptable to change Able to cope with stress (stress resistant) Responsibility and engagement