IDENTITY AND ACCESS MANAGEMENT EXPERT - CYBERSECURITY

Identity and Access Management Expert - Cybersecurity    This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate what’s next.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.
Job Description.
IAM Technical Service Manager The Technical Service Manager role assures the smooth delivery of the IAM solutions.
This role is responsible for assuring that tickets are addressed in a timely manner and that incoming requests are appropriate routed to the technical support team and SMEs.
This role also tracks the normal operational details of the service, such as maintenance and support renewals, RFC creation, and metrics reporting.
The ability to work collaboratively with customers and partners, as well as HPE technical teams, is critical.
This is not a people management role—it is a service management role.
Responsibilities.
Responsible for tracking service metrics to assure SLAs are met Responsible for oversight of incoming tickets and work requests, assuring they are addressed in a timely manner Assures that any required on-call calendars are kept up to date Escalates critical issues in a timely manner Reports to executive team and customer the status on outstanding requests Works with the technical team to schedule service updates and patches as needed Initiates RFCs so that service changes are appropriately approved and initiated Assures that technical documentation for the service is maintained in the appropriate document repository Coordinates with the helpdesk to assure that tickets are properly routed Reviews ticket trends to identify systemic issues, and works with technical SME and support team to resolve Assists the technical team in defining end user documentation, assuring customer facing documents are of acceptable, professional quality About you.
5-7+ years of professional work experience as part of an enterprise IT department Experience in service delivery and operational metrics Excellent verbal and written communication Experience using MS Project, MS PowerPoint, MS SharePoint Experience working on project team with at least one of the following.
Okta, CyberArk, Azure, Active Directory, Sailpoint, HashiVault, PKI Services Additional Skills.
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure Design, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 4 more} What We Can Offer You.
Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are.
We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
Let's Stay Connected.
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Information Technology Job Level.
TCP_04      HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.