HYATT NETWORK OPERATIONS CENTER NOC SHIFT SUPERVISOR HYBRID WORK MODEL

Grow your career as a Network Operations Center NOC Shift Supervisor with Trisept Solutions. In this role, you will work collaboratively with Infrastructure, Operations, and Application teams to help ensure the stable operation, reliability, and security of Hyatts infrastructure and critical systems. The NOC Supervisor will provide support, guidance, direction, and developmental skills to the NOC team under the direction of the NOC Manager. Managing staff, including making hiring decisions, facilitating employee skills development, resolving disagreements, motivating, mentoring, and making duty assignments, are included in this jobs responsibilities.

The Network Operations Center NOC is responsible for the 247 monitoring of all Hyatts critical systems. While maintaining high standards and performance, the NOC provides technical support for both internal and external company clients and products. In addition, the NOC maintains communication with appropriate personnel to provide escalation and notification of system anomalies. Overall, the NOC is responsible for monitoring, participating in the Major Incident Process, and troubleshooting incidents to resolution.

Essential Functions
Manage shift personnel who oversee and perform all aspects of site planned and unplanned maintenance.
Provide leadership and make decisions regarding priorities, best practice methodologies, and operational execution to build and maintain a highperformance NOC team.
Ensure adequate coverage for the 247 NOC environment to maintain full compliance with Service Level Agreements.
Coordinate with other shift supervisors and the NOC Manager to facilitate training and skills development for the NOC staff.
Develop and report on metrics for the performance of the team.
Ensure best practices for monitoring, major incidents, and support of requested applications are followed.
Participate in monitoring the availability of Hyatt systems and data centers that are crucial to daily operations by using designated monitoring solutions.
Maintain channels of communication with stakeholders to ensure prompt technical support for any businessimpacting incidents.
Identify, implement, and improve effective processes and procedures to ensure overall client satisfaction.
Participate in the process of onboarding new services.
Apply and demonstrate best practices to champion innovative and creative business solutions.
Ensure the team follows defined standards to resolve incidents and problems effectively.
Ensure the team maintains and updates knowledge related to supported applications.
Demonstrate a commitment to Hyatt core values.
Other duties, responsibilities, and qualifications may be required or assigned as necessary.

Qualifications
Five or more years of experience with highend monitoring tools, task automation, Unix scripting Perl or Shell, and rootcause problem resolution.
Solid understanding of ITIL, including Change, Incident, Problem, and Knowledge Management and their relationships.
Flexibility to work afterhours when needed.
Strong analytical and problemsolving skills.
Detailed understanding of support processes.
Experience in call centers, customer service, and the hospitality industry is desirable.
Experience in WAN and LAN network management, architecture, and security is desirable.
Strong knowledge of TCPIP, networking principles, and web technologies.
Excellent written, verbal, and presentation skills.
Strong interpersonal skills, ability to mediate and delegate, and enforce operational policies.
Ability to influence associates.
Ability to learn quickly and share knowledge.
Strong teamwork skills.
Selfstarter, motivated, and proactive.
Adaptable to new processes, procedures, acquisitions, and internal growth of the Hyatt brand.
ITIL V3 or current certification preferred.
Bachelors degree or equivalent experience.

Apply here with your update resume
Bolsa de trabajo México ofrecemos puesto de Hyatt Network Operations Center NOC Shift Supervisor para el sector de Informatica Telecomunicaciones en la empresa AMSTAR OPERACIONES DMC MX de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.