HUMAN RESOURCES CONTACT CENTER LEAD

Positions are open to Mexican Citizens and official residents of Mexico.
Location.
Guadalajara (hybrid).
Strong English communication skills required.
Please summit your resume in english version Introduction to Role.
Are you ready to delve into intellectually stimulating work? We are seeking an Advice & Guidance Lead for the US and Canada, reporting to the Americas Advice & Guidance Director.
You will be leading a team to deliver outstanding support to Line Managers & Employees on a wide range of people activities.
This role is the first point of contact for HR related queries and is responsible for implementing policies and guaranteeing adherence.
Accountabilities.
You will handle people services Advisory & support delivery in a geographic area, delivering HR programs and plans that support the organisation’s objectives.
You will supervise others to deliver core HR processes, including HRBP support, reward, performance management and recruitment.
You will also play a key connecting role in service delivery between GBS PS Towers (Advice & Mentorship, Workforce Data Services, Talent Acquisition Operations, and Global Payroll & Time).
Your role will also involve driving automation and simplification of processes and being a Workstream Lead for GBS People Services across multiple global projects.
Essential Skills/Experience.
- Experience/comfort in working with and leading senior stakeholders across the business - Fluent English - Meticulous and analytical thinking - Experience with Workday, ServiceNow, and emerging HR digital/automation tools - Independent and collaborate worker - Developed commercial and analytical skills - Proficiency in Microsoft platforms.
Desirable Skills/Experience.
- Post Graduate HR Qualification - Professional HR Qualification - PowerBI When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines.
In-person working gives us the platform we need to connect, work at pace and challenge perceptions.
That’s why we work, on average, a minimum of three days per week from the office.
But that doesn't mean we’re not flexible.
We balance the expectation of being in the office while respecting individual flexibility.
Join us in our unique and ambitious world.
Why AstraZeneca? Join a talented global team that's powering AstraZeneca to better serve patients, every day.
We're here to help unlock the power of what science can do and ultimately have a big impact on patients' lives.
We offer our expertise, and leverage exciting new technology and digital innovations, to accelerate AstraZeneca's evolution.
We do all of it strategically, looking ahead to the new challenges we'll face and improving the way the enterprise operates today.
With countless opportunities available, this is the place to build an unrivalled reputation.
And, as you take your career in new directions and to even greater heights you'll be rewarded for your successes.
Ready to make a difference? Apply now to join our team! Date Posted 25-Jun- Closing Date 27-Jun- AstraZeneca embraces diversity and equality of opportunity.
We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.
We believe that the more inclusive we are, the better our work will be.
We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.
We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Somos una compañía biofarmacéutica global e innovadora.
En AstraZeneca nos enfocamos en el potencial de la ciencia para hacer frente a las necesidades no cubiertas de los pacientes en todo el mundo.
Nos comprometemos en aquellas áreas en las que creemos que realmente podemos cambiar el curso de la medicina y hacer realidad nuevas grandes ideas.
Somos un lugar donde la libertad de pensamiento y la creatividad alimentan nuestra determinación por marcar la diferencia a través de la ciencia.
Nuestra ciencia vive más allá de nuestros laboratorios.
Nuestra perspectiva global significa que utilizamos el talento y la experiencia de todo el mundo para hacer que nuestros medicamentos sean exitosos.
En AstraZeneca el único que puede poner límites al alcance de su carrera eres tú.
Con los conocimientos adecuados y la pasión te ayudaremos a explorar lo que AstraZeneca puede ofrecerte.
Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients.
Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking.
We’re curious about science and the advancement of knowledge.
We find creative ways to approach new challenges.
We’re driven to make the right choices and be accountable for our actions.
As an organisation centred around what makes us human, we put a big focus on people.
Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab.
Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you.
to help you realise the full breadth of your potential.
Here, you’ll do work that has the potential to change your life and improve countless others.
And, together with your team, you’ll shape a culture that unites and inspires us every day.
This is your life at AstraZeneca.