HOSTESS DE CLUB VACACIONAL INGLÉS AVANZADO

Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.

Resposibilities
Performs more complex quantitative and qualitative analysis for business processes andor projects. Often manages small projects, business processes or parts of larger ones.
Responds to, solves, and makes decisions on more complexnonroutine business requests with limited to moderate risk.
Responsible for own work and contributing to team, department andor business results. May direct work of nonmanagement staff.
Assists more senior associates in achieving business results by
oidentifying opportunities to enhance the effectiveness of business processes.
oproviding training and technical guidance to less senior staff, where appropriate, and serving as pointofcontact for problem resolution.
oparticipating in setting department operating plans.
orecognizing and celebrating team successes.
oachieving results against budget within scope of responsibility.
Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Tasks

Coordinates the daily opening and closing of Tour Desk
Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis
Process daily call list from the property management system for the VSCs
Assign arrivals to VSCs in the property management system.
Log all General Information appointmentsinquiries in GI Log
Distribute premiums to guests who have toured.
Ensure that the points distributed to guests for touring are submitted to corporate to be redeemed.
Prepare and maintain daily tour booking schedule.
Screen all customer activity per tour qualification guidelines.
Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager.
Accurately compiles and enters daily tours and related statistical data.
Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSCs.
Maintain daily communication with VSCs with regards to tour bookings and daily tour schedule
Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production.
Exercises excellent judgment during tour overbookings and other challenges in order to ensure positive customer experience.
Maintain excellent customer service techniques deals with customers professionally and courteously.
Appropriately interact with all personnel and maintains positive, professional relationships with coworkers
Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards.
Assist Marketing Management in executing special projects, as directed.
Track inventory, order and maintain Tour Desk supplies.

Skills

College degree preferred.
One year experience within the administration or marketing fields.
Bilingual, ability to speak English and Spanish, fluently.
Exceptional customer service orientation and skills.
Excellent written and verbal communication skills.
Working knowledge of computer skills, including but not limited to Microsoft Office.
Show respect and sensitivity for cultural differences promote a harassmentfree environment.
Be consistently at work and on time Arrive at meetings and appointments on time.
Proven time management skills.
Proven ability to work in a team environment and interact with all levels of the organization.
Ability to work flexible hours and days. It is anticipated that the position will require working a provided schedule. Occasionally holidays andor a six or sevenday work schedule will be required.
Stands, sits, or walks for extended periods. Ability to climb stairs.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.



Key competencies include
Customer service orientation, work standards, building business partnerships, positive disposition, thriving on ambiguity, openness to differences, patience, developing organizational talent staff development, followup, managing multiple priorities, attention to detail.

Bolsa de trabajo México ofrecemos puesto de Hostess de Club Vacacional para el sector de Hosteleria Turismo en la empresa Westin México de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.