HELPDESK ASSOCIATE

Req ID.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
NTT DATA, Inc.
currently seeks a Helpdesk Senior Representative  -  Full Time  -  to join our team in  Guadalajara.
Location.
Guadalajara, Jalisco.
Mexico.
If you have previous experience as a customer service consultant, help desk associate or a similar position this could be a new steep in you personal development.
Requirements.
Availability to work 45 hours per week Advanced English Liking to work in IT Environment   We Offer.
Competitive salary Grocery Tickets - 12% of base salary 30 days of Christmas bonus 10 days of vacations 50% Vacation bonus 5 personal days per year Medical insurance (You and your family) Life insurance Dental Insurance Discounts with selected Optics Opportunity to grow in the company   Activities General L1 support for hardware and MS Office packages  Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups  Provide support based on email generated requests or reports  Document troubleshooting steps and detailed description of the customer incidents and requests  Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures    About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.
We are one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is a part of NTT Group, which invests over $3.
billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
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ttdata.
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NTT DATA is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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