HEAD OF CLAIMS - BROKING SUPPORT

The Role Client Portfolio Management.
•    Cultivate robust relationships with clients to thoroughly understand their insurance needs and ensure these requirements are met effectively.
•    Continuously monitor and adapt to changes in client circumstances to ensure  insurance coverage remains aligned with their evolving needs.
•    Collaborate with other divisions within WTW to address cross-specialty client needs, maintaining a cohesive and consistent approach.
•    Gain a deep understanding of clients’ businesses and their risk management requirements, delivering solutions through ongoing service and support.
•    Apply and, when necessary, clarify business unit policies and procedures to clients and internal teams.
•    Identify and engage with primary budget holders and decision-makers within client organizations to build and sustain strong relationships.
•    Provide technical, industry, and subject matter expertise as required, leveraging specialized knowledge within the business unit and across the Group.
•    Develop and execute strategies for solution structuring, pricing, and placement to meet client needs while ensuring profitable business outcomes.
•    Drive portfolio growth by identifying and capitalizing on opportunities within existing client relationships.
Retention and Growth.
•    Fulfill cross-sell and up-sell opportunities to maximize client value.
•    Promote new business referrals and recommendations from current clients.
•    Conduct renewal market presentations and negotiations, offering well-considered recommendations to clients.
•    Lead the sales process and business area practices to win, retain, and develop profitable new clients.
•    Build and maintain a pipeline of prospective clients in collaboration with your team.
•    Respond promptly and accurately to daily client service needs and new business inquiries.
•    Seek out and act on opportunities to collaborate with colleagues to enhance account penetration and cross-selling potential.
Placement Management.
•    Maintain strong working relationships with market partners as necessary.
•    Ensure transparency regarding agency and other commitments to carriers and clients.
•    Oversee compliant processing of contracts in alignment with FCA, CEM, and contract certainty requirements.
•    Review policies, market presentations, and client documentation to ensure accuracy and appropriateness.
•    Design insurance programs and pricing structures that align with client needs, leveraging knowledge of the client, market conditions, and industry sector.
•    Optimize revenue from new and existing clients by utilizing a full range of placement channels and market options tailored to client segments.
Operational.
•    Adhere to business procedures and operational requirements consistently, mainly with the one launched by the Region on August (attached).
•    Proactively develop and present solutions to ensure high client retention rates.
•    Communicate effectively with clients, associates, markets, and other stakeholders to enhance service delivery.
The Requirements •    Extensive knowledge of all Lines of Busines (P&C, Natural Resources, Aerospace, Marine, Finex, Construction, among others) insurance market, both UK and internationally.
•    Preferably holds a degree or possesses relevant industry experience.
•    Demonstrates strong communication, negotiation, and influencing skills.
•    Exhibits proficiency in problem-solving, planning, and budgeting.
•    English skills, written and talked, minimum 75% Equal Opportunity Employer