HEAD OF BACK OFFICE SHARED SERVICES SUPPORT / COLLECTIONS & CONTACT CENTER - C14 - CIUDAD DE MEXICO

The Credit Portfolio Group Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to monitor the Citi portfolio and identify credit migration in coordination with the Risk Management team.
The overall objective of this role is to lead the management of Citi's portfolio exposure to client and counterparties globally.
Responsibilities.
Lead and develop a team of risk analysts and manage complex/critical/large professional disciplinary areas Lead risk financial forecasting efforts, including designing and maintaining complex credit loss and financial risk forecasting models, conducting cost of credit analyses, and monitoring product trends to identify key areas of risk-opportunity Develop, test, optimize and implement credit/valuation policies Manage risk levels for the entire credit/valuation spectrum across multiple products and retail formats consistent with program financial goals Track and report on initiatives, performance results, emerging trends and opportunities to senior management Establish cross-functional partnerships and networks in order to support the execute cross-functional and business initiatives Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications.
10+ years of experience in credit risk management or equivalent training Experience in the financial services industry preferred Demonstrated accountability for delivery of a full range of services to one or more businesses/geographic regions Consistently demonstrate clear and concise written and verbal communication Proven negotiation skills often used at a senior level Demonstrated ability to synthesize, prioritize and drive results with urgency Ability to obtain support and buy-in across a wide range of internal and external audiences Education.
Bachelor's degree/University degree or equivalent experience Master's degree preferred Amplia experiencia en.
Procesos contables y legales en diversas etapas de cobranza Procesos relacionados a servicio al cliente tanto para personas físicas como morales Procesos relacionados a sucursale Conocimiento en productos y segmentos Habilidades en Diseño de procesos (experiencia en metodología Lean Six Sigma - Mejora Continua) Habilidades de networking Habilidades en priorización ------------------------------------------------------ Job Family Group.
Risk Management ------------------------------------------------------ Job Family.
Credit & Portfolio Risk Management ------------------------------------------------------ Time Type.
Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc.
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the " EEO is the Law " poster.
View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting