GENESYS ARCHITECT

We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant! We have an exciting opportunity for an exceptional individual to work supporting one of our clients as Genesys Architect Responsibilities Strategic Platform Management Develop a robust strategy for the call center platform that serves the unique needs of Biolife and DD&T sectors.
Maintain high standards of performance, reliability, and scalability of the platform.
Collaborate with stakeholders to integrate new technologies and improve platform functionality.
Customer and Technical Support Ensure superior customer service for Biolife Plasma and DD&T inquiries.
Strengthen relationships with stakeholders and gather feedback to enhance platform performance.
Serve as the main interface between endusers and technical teams.
Regulatory Compliance and Security Enforce compliance with healthcare and technology industry standards.
Implement rigorous security protocols to protect data and ensure privacy.
Project and Innovation Leadership Lead projects to expand and improve platform capabilities using innovative technological solutions.
Manage the adoption of new technologies to advance service quality and operational efficiency.
Team Leadership Direct and develop the platform team, emphasizing continuous improvement and skill enhancement.
Manage resources and prioritize projects effectively to meet deadlines and budgetary guidelines.
Required Skills & Qualifications Bachelors or Masters degree in IT, Computer Science, or related field.
Deep expertise in Genesis systems and call center technologies.
Strong project management skills in Data, Digital & Technology environments.
Comprehensive knowledge of regulatory standards applicable to healthcare and data security.
Excellent leadership and communication skills.
Why Cognizant? Improve your career in one of the largest and fastest growing IT services providers worldwide Receive ongoing support and funding with training and development plans Have a highly competitive benefits and salary package Get the opportunity to work for leading global companies We are committed to respecting human rights and build a better future by helping your minds and the environment We invest in people and their wellbeing.
We create conditions for everyone to thrive.
We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
Igualdad de Empleo y Política de Acción Afirmativa.
Cognizant es un empleador que ofrece igualdad de oportunidades.
Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
At Cognizant we believe than our culture make us stronger! Join us now! #BeCognizant #IntuitionEngineered The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant (Nasdaq-100.
CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.