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FRONT OFFICE MANAGER

Descripción de la oferta de empleo

Job Description For Front Office Manager(HOZ) in Cabo San Lucas,Mexico.
Description The Front Office Manager oversees the daily operations of the hotel's front desk to ensure a high level of guest satisfaction, efficient check-in/check-out processes, and effective management of reservations.
This role involves supervising front desk staff, managing guest relations, coordinating with other departments, and ensuring a smooth guest experience from arrival to departure.
ey Responsibilities.
uest Relations.
Greet and welcome guests, address their needs, handle complaints, and ensure a high standard of service at all times.
eam Leadership.
Supervise, train, and schedule front desk staff to ensure efficient and friendly service.
Conduct regular performance evaluations and provide coaching and support.
eservations Management.
Oversee the reservation process, room assignments, and booking confirmations.
Coordinate with the sales and reservations team to optimize occupancy and room rates.
inancial Management.
Manage daily financial transactions, including billing, room charges, and cash handling.
Prepare daily reports for management and ensure accurate record-keeping.
oordination with Departments.
Collaborate with housekeeping, maintenance, and other hotel departments to ensure all guest needs are met and issues are resolved promptly.
uest Experience.
Implement and monitor quality standards to ensure exceptional guest experiences.
Gather and respond to guest feedback to improve service quality continuously.
ompliance.
Ensure front office activities comply with hotel policies, safety standards, and legal requirements.
ualifications Bachelor's degree in Hospitality, Business Administration, or a related field.
roven experience in similar position, ideally in a hotel or hospitality setting.
trong leadership, communication, and problem-solving skills.
xcellent organizational and multitasking abilities.
ustomer-oriented mindset with attention to detail.
dvanced English C1+

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Detalles de la oferta

Empresa

Hyatt Hotels

Municipio

En todo México

Dirección

Sin especificar - Sin especificar

Tipo de Contrato

Sin especificar

Fecha de publicación

16/11/2024

Fecha de expiración

14/02/2025

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