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FRONT OFFICE MANAGER

Cabo Corrientes - Jalisco

Descripción de la oferta de empleo

The Front Office Manager oversees the daily operations of the hotel's front desk to ensure a high level of guest satisfaction, efficient check-in/check-out processes, and effective management of reservations.
This role involves supervising front desk staff, managing guest relations, coordinating with other departments, and ensuring a smooth guest experience from arrival to departure.
Key Responsibilities.
Guest Relations.
Greet and welcome guests, address their needs, handle complaints, and ensure a high standard of service at all times.
Team Leadership.
Supervise, train, and schedule front desk staff to ensure efficient and friendly service.
Conduct regular performance evaluations and provide coaching and support.
Reservations Management.
Oversee the reservation process, room assignments, and booking confirmations.
Coordinate with the sales and reservations team to optimize occupancy and room rates.
Financial Management.
Manage daily financial transactions, including billing, room charges, and cash handling.
Prepare daily reports for management and ensure accurate record-keeping.
Coordination with Departments.
Collaborate with housekeeping, maintenance, and other hotel departments to ensure all guest needs are met and issues are resolved promptly.
Guest Experience.
Implement and monitor quality standards to ensure exceptional guest experiences.
Gather and respond to guest feedback to improve service quality continuously.
Compliance.
Ensure front office activities comply with hotel policies, safety standards, and legal requirements.

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Detalles de la oferta

Empresa

Park Hyatt Los Cabos Hotel & Residences

Municipio

Cabo Corrientes - Jalisco

Dirección

Sin especificar - Sin especificar

Tipo de Contrato

Sin especificar

Fecha de publicación

14/11/2024

Fecha de expiración

12/02/2025

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