FIELD SERVICES

Job Summary We are seeking a dedicated Tech Lead with 6 to 8 years of experience to join our dynamic team.
The ideal candidate will have a strong background in Incident Management Service Desk Service Now and Windows.
This role involves overseeing technical operations ensuring seamless service delivery and driving continuous improvement initiatives.
The Tech Lead will play a crucial role in enhancing our IT infrastructure and supporting our mission to deliver exceptional service to our clients.
Responsibilities Lead the technical team in managing and resolving incidents efficiently.
Oversee the Service Desk operations to ensure timely and effective support.
Provide expert guidance on the use of Service Now for incident tracking and resolution.
Ensure the stability and reliability of Windows-based systems within the organization.
Develop and implement strategies for continuous improvement in service delivery.
Collaborate with cross-functional teams to address and resolve technical issues.
Monitor system performance and take proactive measures to prevent incidents.
Conduct regular reviews of incident management processes and recommend enhancements.
Train and mentor team members to enhance their technical skills and knowledge.
Ensure compliance with organizational policies and industry standards.
Prepare and present reports on incident trends and service desk performance.
Facilitate communication between technical teams and stakeholders to ensure alignment.
Drive initiatives to improve customer satisfaction and service quality.
Qualifications Possess strong experience in Incident Management and Service Desk operations.
Demonstrate expertise in using Service Now for incident tracking and resolution.
Have in-depth knowledge of Windows-based systems and their administration.
Exhibit excellent problem-solving and analytical skills.
Show ability to lead and mentor a technical team effectively.
Display strong communication and interpersonal skills.
Have a proactive approach to identifying and addressing technical issues.
Show commitment to continuous improvement and learning.
Demonstrate ability to work collaboratively with cross-functional teams.
Possess strong organizational and time management skills.
Have experience in preparing and presenting technical reports.
Show ability to ensure compliance with policies and standards.
Exhibit a customer-centric approach to service delivery.
Certifications Required ITIL Foundation Certification Microsoft Certified.
Windows Server Fundamentals ServiceNow Certified System Administrator The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant (Nasdaq-100.
CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.