FIELD SERVICES

Job Summary We are seeking an experienced Infra.
Technology Specialist with 6 to 8 years of experience to join our dynamic team.
The ideal candidate will have a strong background in Incident Management Service Desk Service Now and Windows.
This role involves managing and resolving technical incidents providing exceptional service desk support and ensuring the smooth operation of our IT infrastructure.
Responsibilities Manage and resolve technical incidents efficiently to minimize downtime and ensure business continuity.
Provide exceptional service desk support to end-users addressing their technical issues promptly and effectively.
Utilize Service Now to track manage and resolve incidents ensuring accurate documentation and timely updates.
Oversee the Windows environment ensuring all systems are up-to-date secure and operating optimally.
Collaborate with other IT teams to identify and implement improvements to the incident management process.
Conduct root cause analysis for recurring incidents and develop strategies to prevent future occurrences.
Ensure compliance with IT policies and procedures maintaining a high standard of service delivery.
Monitor system performance and proactively address potential issues before they impact users.
Provide training and support to junior team members fostering a collaborative and knowledgeable team environment.
Participate in on-call rotations to provide 24/7 support for critical incidents.
Develop and maintain comprehensive documentation for incident management processes and procedures.
Communicate effectively with stakeholders providing regular updates on incident status and resolution efforts.
Continuously seek opportunities to enhance service desk operations and improve user satisfaction.
Qualifications Possess a strong background in Incident Management with a proven track record of resolving technical issues efficiently.
Demonstrate expertise in Service Desk operations providing exceptional support to end-users.
Have extensive experience with Service Now including incident tracking and management.
Show proficiency in managing and maintaining Windows environments ensuring optimal performance and security.
Exhibit excellent communication skills both written and verbal to effectively interact with stakeholders.
Certifications Required ITIL Microsoft Certified.
Windows Server The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant (Nasdaq-100.
CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.