FIELD SERVICES

Job Summary We are seeking a dedicated Technical Lead with 4 to 6 years of experience to join our dynamic team.
The ideal candidate will have expertise in Incident Management Service Desk Service Now and Windows.
This role involves overseeing technical operations ensuring seamless service delivery and driving continuous improvement in our IT services.
Responsibilities Lead the technical team in managing and resolving incidents efficiently.
Oversee the Service Desk operations to ensure timely and effective support.
Provide expertise in Service Now to streamline workflows and enhance service delivery.
Ensure the Windows environment is maintained and optimized for performance.
Collaborate with cross-functional teams to identify and implement process improvements.
Monitor and analyze incident trends to prevent future occurrences.
Develop and maintain documentation for incident management processes.
Train and mentor team members to enhance their technical skills and knowledge.
Coordinate with stakeholders to ensure alignment of IT services with business needs.
Implement best practices for incident management to minimize downtime.
Conduct regular reviews of service desk performance and implement corrective actions.
Ensure compliance with company policies and industry standards.
Drive continuous improvement initiatives to enhance service quality and efficiency.
Qualifications Possess strong experience in Incident Management and Service Desk operations.
Demonstrate expertise in Service Now for workflow automation and service management.
Have a solid understanding of Windows operating systems and their maintenance.
Exhibit excellent problem-solving skills and attention to detail.
Show ability to lead and mentor a technical team effectively.
Display strong communication and collaboration skills.
Certifications Required ITIL Microsoft Certified.
Windows Server The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant (Nasdaq-100.
CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.