EUC APPLE/MAC PLATFORM ENGINEER
Descripción de la oferta de empleo
e invent life-changing technologies using materials science.
Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
ur sustained investment in research, development, and invention means we're always ready to solve the toughest challenges alongside our customers.
urpose of PositionThe Apple Engineer is a technical expert responsible for managing and optimizing the use of Apple devices within the organization.
This role focuses on the implementation, support, and maintenance of Jamf Pro to ensure efficient and effective management of the Mac fleet.
The Apple Engineer will ensure that all Apple devices perform optimally and meet the needs of the users.
orking closely with cross-functional teams, the Apple Engineer will design and implement solutions that enhance user satisfaction, productivity, and engagement.
This includes developing custom configurations, automating routine tasks, and providing comprehensive technical support.
By continuously monitoring device performance and gathering employee feedback, the Apple Engineer will proactively identify and address areas for improvement.
oles and ResponsibilitiesTechnical.
amf Pro Management.
Administer and maintain the Jamf Pro MDM solution, ensuring optimal performance and compliance.
ustom Solutions.
Develop and deploy custom configurations, policies, and profiles for Mac devices using Jamf Pro.
utomation.
Utilize scripting to automate routine tasks and improve efficiency.
upport.
Provide technical support and act as an escalation point for issues related to Apple devices and Jamf Pro.
ield Team Support.
Provide Mac support to field teams, ensuring they have the necessary tools and assistance to perform their duties effectively.
Pad and iOS Management.
Manage and support iPads and iOS devices, ensuring they are configured and maintained according to organizational standards (using Intune).
roactive.
onitoring.
Continuously monitor the health and performance of Apple devices using Jamf Pro.
mprovement Plans.
Develop and implement proactive improvement plans to enhance the user experience for Apple device users.
ollaboration.
Work with IT service teams to deploy strategies that enhance the user experience for employees using Apple devices.
ocumentation.
nowledge Base.
Create and maintain documentation and knowledge base articles to assist various teams in supporting Mac devices.
rocess Documentation.
Develop detailed process and technical documentation to ensure consistent and effective support practices.
ducation - SkillsBachelor's degree in computer science, Information Systems, or equivalent work experience.
t least 5 years of experience in managing Apple devices in a corporate environment.
xpertise in Jamf Pro administration (Jamf 300 or higher preferred)
Detalles de la oferta
- Sin especificar
- 31/12/2024
- 31/03/2025
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