EMPLOYEE SERVICES GENERALIST - LATAM

Netflix is one of the world's leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages.
Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Role Role Overview The LATAM Regional Talent Operations Team is dedicated to providing specialized support and optimizing HR operations to enhance the overall success of HR services at Netflix.
As an Employee Services Generalist, you will play a key role in supporting and evolving Netflix's HR Operations function.
You'll be part of a dynamic team responsible for managing complex and escalated HR inquiries and cases, knowledge management, strategic projects, compliance initiatives, data analysis, and more.
Your contributions will help drive the success of our HR services, ensuring that Netflix continues to deliver an exceptional experience for its employees.
This role is based in Mexico City, with a regional scope (LATAM).
Responsibilities.
You will provide in-depth analysis or regional specialization for complex or escalated HR inquiries, concerns, and cases.
Some examples include local Onboarding and Benefits support, Payroll, Leaves of Absence, and Stock Options Program.
You will be responsible for delivering service at key moments in the employee's lifecycle, such as new hire orientation, exit logistics support, and international transfers.
Collaborate with the Global Talent Operations Centers (GTOC) to provide guidance, solutions, and specialized insights to establish standardized services throughout the organization, all while adhering to employment laws and regulations.
GTOCs are our employee's first point of contact, and we expect the Generalist to partner with them in the overall service delivery.
Design, build, and stabilize new HR process frameworks, assessing their suitability for transition to the Global Talent Operations Team through detailed intake and stabilization.
Update and create Work Instructions and Job Aids for our Global Talent Operations Team to facilitate efficient service delivery.
Develop and maintain documentation for Tier 2 services.
Collaborate with internal partner teams (e.
., Payroll, Benefits, Mobility) to enhance knowledge management and process improvement across service delivery centers.
Lead or participate in theme-based projects, partnering with the Project Management team to document new processes and train delivery teams.
Develop and maintain relationships with partner teams, creating and updating Ways of Working and Playbooks.
Take an active role in compliance initiatives, adapting to varying compliance requirements across regions.
Drive process improvement efforts by evaluating and assessing existing processes, using data-driven insights.
Leverage data and metrics to develop insights that can further enhance our service delivery.
Skills and Abilities.
Exemplify the Netflix Culture Memo values, fostering collaboration and supporting the Talent Operations Team.
Strong understanding of employment and labor laws, balancing compliance with flexibility and efficiency.
Ability to comprehend complex processes and apply them effectively to unique scenarios.
Skilled in simplifying complex concepts and implementing process improvements that enhance operational scalability.
Effective problem-solving skills, offering sustainable and scalable solutions even in challenging situations.
Comfortable working both independently and collaboratively in a fast-paced, project-oriented environment.
Familiarity with Project Management principles and Agile methodologies.
Strong negotiation skills to work with partner teams, establishing clear responsibilities and alignment.
Proficiency in knowledge management, creating user-friendly work instructions, and educating others on processes.
Data-driven mindset, capable of leveraging and analyzing data to inform decisions and strategies.
Excellent analytical skills to translate data into impactful insights and recommendations.
Qualifications.
Bachelor's degree in HR, Business, or related field (or equivalent work experience).
4+ years of experience in HR Operations, HR Shared Services, or similar roles.
Proven track record of successfully managing complex processes, projects, and initiatives.
Familiarity with HR operations including hiring, payroll, and employee benefits Strong grasp of employment laws and regulations.
Understanding of data analysis tools and techniques.
Exceptional communication and interpersonal skills.
We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams.
We approach diversity and inclusion seriously and thoughtfully.
We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.