DIRECTOR, OPERATIONS CENTRAL AMERICA, ANDEAN & CARIBBEAN JOB DETAILS | WYNDHAM HOTELS & RESORTS
Descripción de la oferta de empleo
Propósito El Director de Operaciones de Centro América y Caribe, apoya la misión general del equipo de Operaciones de Franquicias al cultivar relaciones con los propietarios, entendiendo sus metas y necesidades individuales mientras reconoce la singularidad de cada hotel.
El DFO optimiza el rendimiento de los propietarios mediante la entrega de soluciones innovadoras y recursos relevantes utilizando nuestra experiencia y red en toda la organización.
Principales funciones y responsabilidades Impulsar la participación de los propietarios para alcanzar los objetivos de rendimiento y aumentar la satisfacción de los franquiciados Desarrollar relaciones de confianza con clientes externos para educar, motivar e influir en la adopción de herramientas y recursos para mejorar el rendimiento Analizar datos para desarrollar y ejecutar estrategias que amplíen las oportunidades de generación de ingresos, impulsen el crecimiento y el rendimiento Lograr los objetivos anuales de servicio, rendimiento y KPI para impactar la rentabilidad de WHR Visitar a cada propiedad del portafolio definido y realizar Auditorías de QA anuales Comunicar las necesidades y expectativas de los clientes internos y externos Manejo de quejas y sugerencias de los clientes de manera eficiente y efectiva Educación y experiencia Estudios en Hotelería, Turismo o carreras afines 5 años de experiencia progresiva en un hotel o campo relacionado Experiencia en gestión de múltiples propiedades, incluyendo corporativas Certificaciones de la industria Excelentes habilidades de comunicación verbal y escrita para presentar material frente audiencias
Detalles de la oferta
- Wyndham Hotels & Resorts
- 23/09/2024
- 22/12/2024
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