DIGITAL SOLUTIONS SPECIALIST

Founded in , KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle.
Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Are you ready to make your next career move to join our team as our Digital Solutions Specialist in Mexico City? As our next Digital Solutions Specialist, you will be the primary support person and subject matter expert for digital solutions.
Responsibilities include, but are not limited to Operative activities.
Sales technical support • Support Maintenance sales team on the digital services with technical guidance Evaluate and coordinate issues from customer and field • Responsible of the digital issue resolution end to end process • Accountable that the issues from customers and field are solved as defined in SLA • Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.) • Coordinate local actions needed for troubleshooting • Create knowledge articles about issues and distribute them to local and global as needed • Act as first point of escalation for issues when new solutions are deployed in frontline • Proactively check that support tickets escalated from/to IT are followed and required actions done Customer onboarding.
• Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training • If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services • Ensure that customer site and administrator users are correctly created and maintained Be specialist of solution configurations and commissioning.
• Accountable of activating and configuring cloud services as prompted by the delivering organization (could be NEB, Modernization, or Maintenance) • Support NEB-SEB handover process for the digital services Competence development activities.
Support in learning and training • Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations • Identify the need for training together with L&D, help with relevant training material • Train The Trainers to ramp up the local field competencies related to commissioning and testing • Communicate and train new services and solution updates based on product releases • Create excitement of the digital services in the sales and operations in co-operation with Offering management Digital community activities.
• Actively participate in Digital Champions network and other APF network communities • Support and perform tests when required from Global team to improve digital services • Provide data for global teams related to local conditions (e.
.
government firewalls, local SIM cards) during solution roll outs and updates • Based on customer and end user interactions, provide development requirements to global product team to make the service easier, more efficient, and reliable • Contribute to the change management that is required for KONE to be able to make a change from hardware/maintenance to digital services • Supporting localization of On Line Help center support articles if needed.
HIRING REQUIREMENTS.
Industrial engineering, mechanical engineering, or similar.
Bachelor's degree in business or management.
3 to 5 years of experience in similar position involving project planning of new products, new digital solutions.
Advanced MS Excel -skills and Office.
Intermediate in both written and verbal English Excellent follow-up and customer care Good communication skills What can KONE offer you? We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation.
• We value your authentic self • Diversity, equity and inclusion is embedded in our strategy and values • Collaborative, creative and supportive work environment • Passionate about safety, quality and innovation • We care about the communities where we live and work Just some of our many benefits include.
• Competitive salary • Opportunities to learn and grow • Comprehensive health and wellness plans for the entire family • More benefits than required by law Come share your passion and energy to make a positive impact at KONE for our customers and your career! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
Sustainability is an integral part of our culture and the daily practice.
We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
Sustainability is an integral part of our culture and the daily practice.
We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.
one.
om/careers Did you know KONE moves over one billion people every day? In , we had annual net sales of EUR 11.
billion.
We employ over driven professionals in more than 60 countries worldwide joined together by a shared vision.
As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.