DESKTOP SUPPORT SENIOR ASSOCIATE - HELPDESK

Req ID.
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
All candidates are required to be shift flexible.
Night, weekend, and/or holiday work will be required.
Schedule can be changed as per client and business requirements or training needs.
Additionally, overtime may be required depending on business requirements.
NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem.
A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services.
Clients include more than hospitals, long-term care facilities, 225 acute care facilities, clinicians, physician practices and 50 insurance providers in support of 65 million policy holders.
Job Responsibilities Include.
This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls.
This is a call center environment in which we support our customers 24x7x365  All candidates will have to be shift flexible.
Shift work is required including nights, weekends, and/or holidays.
Account specific training is conducted during day shift hours, regardless of assigned shift.
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech.
Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality  Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner  Responsible for driving resolution of incidents on a 24/7 desk  Read text on computer screens for the duration of the shift  Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks  Ensure a quiet, private workspace with high speed, wired internet  Travel up to 10% of the time, if required  Lift up to 25 lbs.
if needed for equipment setup     Preferred Qulifications.
Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.
., 2 years of work experience and 2 years of technical education)  Minimum of 1 year of technical troubleshooting experience  High school diploma or equivalent required     Preferred Skills.
Experience in a call center environment  Demonstrate a service philosophy in all interactions with clinicians and colleagues  Effective communication and interpersonal skills  Proficient typing and English language skills (both verbally and in writing)  Strong listening capabilities to fully understand caller’s needs / requests  Exceptional ability to work optimally in a fast-paced environment    Basic Qualificataions Minimum 1 year call center/customer service experience    This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.
Please note, or corp-2-corp contractors or the equivalent will NOT be considered.
We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services     NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.
We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
To learn more, please visit https://us.
ttdata.
om/en/about-us/content/diversity-and-inclusion.
Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis.
Please email for assistance.