CLOUD OPERATIONS (LINUX)

We are currently seeking a dedicated and experienced individual to fill the role of Cloud Operations (Linux).
This role involves supporting customers by using various Cloud Platform products and solutions, working as part of a global support team, and collaborating with Engineers and Product Managers to enhance the product experience.
The ideal candidate will possess a strong background in Linux and system administration, along with an ability to handle multiple tasks simultaneously.
RESPONSIBILITIES Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services Provide technical assistance and support as part of a global 24x5-support organization Work closely with Engineers and Product Managers to improve the product and make our customers successful Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management Provide technical and developer support to customers using Cloud Platform products, solutions and APIs Follow notification and escalation procedures Follow standards for communications with business involving operational issues REQUIREMENTS At least 2 years’ experience as a Systems Engineer or a combination of Networking and System Administrator Strong knowledge of Linux/UNIX and Windows Server Familiarity with scripting (Bash, Shell or Python) Familiarity with multitasking and multiprocessing Capable to setup monitoring, conduct performance audit and performance optimization Strong understanding of administration (user accounts, permission models, access control) Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.) Experience troubleshooting Linux performance (CPU, memory, I/O) Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace) Familiarity with SQL Familiarity with cloud computing Strong business ownership and customer focus NICE TO HAVE Experience in VMs (Google Compute Engine, VMware, Amazon EC2, etc.) Familiarity with BigQuery, Cloud Storage and CloudSQL Coding ability in one or more languages (Java, Python, C++ etc.) Familiarity with software commonly used on VMs (MongoDB, Hadoop etc.) Experience in deploying and managing distributed systems and clusters Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.) Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement WE OFFER Career plan and real growth opportunities Unlimited access to LinkedIn learning solutions International Mobility Plan within 25 countries Constant training, mentoring, online corporate courses, eLearning and more English classes with a certified teacher Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more) Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more) Flexible work schedule and dress code Collaborate in a multicultural environment and share best practices from around the globe Hired directly by EPAM & 100% under payroll Law benefits (IMSS, INFONAVIT, 25% vacation bonus) Major medical expenses insurance.
Life, Major medical expenses with dental & visual coverage (for the employee and direct family members) 13 % employee savings fund, capped to the law limit Grocery coupons 30 days December bonus Employee Stock Purchase Plan 12 vacations days plus 4 floating days Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st) Relocation bonus.
transportation, 2 weeks of accommodation for you and your family and more