CLOUD OPERATION ENGINEER
Descripción de la oferta de empleo
In this role, you will play a crucial part in providing technical support for our software applications and systems, ensuring their smooth operation and performance.
RESPONSIBILITIES First point of contact for customers seeking technical support via phone, email or chat Perform remote troubleshooting, reproducing customer issues in different environments Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Full Ownership of clients’ issues from beginning to completion, ensuring effective technical resolution for the customers REQUIREMENTS At least 3 years of experience in IT Operations Support Availability to work on weekends and late shift Demonstrated technical Linux administration skills Ability to read and interpret logs (Linux, HTTP) Experience with Scripting (Shell, bash or Python) Demonstrated experience troubleshooting and explaining investigation to IT people and end users(non-technical) Fluent in English.
Must be above B2+ NICE TO HAVE ITIL certification, or experience working with ITIL based processes Knowledge in Javascript and Python (reading and understanding code) Experience in Gsuite products WE OFFER Career plan and real growth opportunities Unlimited access to LinkedIn learning solutions International Mobility Plan within 25 countries Constant training, mentoring, online corporate courses, eLearning and more English classes with a certified teacher Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more) Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more) Flexible work schedule and dress code Collaborate in a multicultural environment and share best practices from around the globe Hired directly by EPAM & 100% under payroll Law benefits (IMSS, INFONAVIT, 25% vacation bonus) Major medical expenses insurance.
Life, Major medical expenses with dental & visual coverage (for the employee and direct family members) 13 % employee savings fund, capped to the law limit Grocery coupons 30 days December bonus Employee Stock Purchase Plan 12 vacations days plus 4 floating days Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st) Relocation bonus.
transportation, 2 weeks of accommodation for you and your family and more
Detalles de la oferta
- EPAM Systems
- 21/10/2024
- 19/01/2025
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