Ver oferta completa

CLOUD NETWORK SUPPORT ENGINEER

Ciudad de México - Ciudad de México

Descripción de la oferta de empleo

We are seeking a talented and experienced Cloud Network Support Engineer to join our global 24x7 support organization.
In this role, you will provide technical assistance and support to our clients via email, chat, and telephone and collaborate with engineers and subject matter experts to resolve complex cross-domain technical issues.
Your expertise will contribute to customer satisfaction by ensuring prompt and effective resolution of network-related challenges within cloud environments.
RESPONSIBILITIES Provide technical assistance and support over e-mail, chat and phone as part of a global 24x7-support organization Provide initial response to customer's inquiry, troubleshoot, provide updates, identify root case, and resolve the issue to the satisfaction of customer Handle escalation from customer and lead to satisfactory resolution Co-work with engineers across technical and product domains to resolve complex cross-domain issues Consult with senior engineers and subject matter experts (SME) to accelerate problem resolution Hand-off or take-over cases to/from other geographical region to provide around-the-clock issue resolution for premium customers Follow communication guidelines and security policies when communicating with customer Categorize support requests for support and service analytics Produce support documents, perform knowledge sharing and training Keep technical skills up to date with latest cloud technologies Work in a hybrid model, (3 days on-site, 2 days at home) REQUIREMENTS 5 + years of relevant professional experience Familiarity with all basic Networking tools (TCP/IP, routing, firewalls, related troubleshooting tools) Experience in the implementation, configuration, maintenance and support of a cloud network In depth knowledge of cloud-based delivery models Proven track record in coding, solution definition, project management/execution, change/risk management Work experience from large, international companies and have dealt with or worked for global service providers Expert in configuring enterprise or service provider grade network Advance Linux/ Unix skills Scripting (Bash, Shell, or Python) Basic proficiency in SQL General cloud security best practices Cyber security risks Hands-on development experience in Java or Python Fluent English communication skills at a B2+ level Availability for occasional weekend support WE OFFER Career plan and real growth opportunities Unlimited access to LinkedIn learning solutions International Mobility Plan within 25 countries Constant training, mentoring, online corporate courses, eLearning and more English classes with a certified teacher Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more) Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more) Flexible work schedule and dress code Collaborate in a multicultural environment and share best practices from around the globe Hired directly by EPAM & 100% under payroll Law benefits (IMSS, INFONAVIT, 25% vacation bonus) Major medical expenses insurance.
Life, Major medical expenses with dental & visual coverage (for the employee and direct family members) 13 % employee savings fund, capped to the law limit Grocery coupons 30 days December bonus Employee Stock Purchase Plan 12 vacations days plus 4 floating days Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st) Relocation bonus.
transportation, 2 weeks of accommodation for you and your family and more
Ver oferta completa

Detalles de la oferta

Empresa
  • EPAM Systems
Municipio
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 06/11/2024
Fecha de expiración
  • 04/02/2025
Microsoft Dynamics Product Support Engineer _ Remote
Cliecon solution inc

Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......

Full Stack .NET Engineer Remote
Sonatafy Technology

As a full stack engineer assigned to the product/project ensure performance, maintainability, and functional requirements from design, development, testing to rollout and support... responsibilities spend 90% of your time actively designing and coding in support of the immediate team......

Mobile Engineer Remote
Sonatafy Technology

Responsibilities support the entire application lifecycle (concept, design, test, release, and support)... catering to companies of all sizes and industries, including some of the world's largest brands, sonatafy technology is a trusted provider of nearshore enterprise-level cloud and mobile application......

Project Engineer
Eficacia en consultoria

Importante empresa multinacional de origen suizo esta en búsqueda de tu talento como: project engineer escolaridad: ingeniero mecánico (titulado)... inglés avanzado (la entrevista es en inglés) edad: 26 a 30 años experiencia laboral de 3 a 4 años como mechanical engineer o en ingeniería de proyectos......

Sales and Project Engineer Jr
S-MEX, S.A. DE C.V.

Essential: graduated industrial engineer or related... excellent technical and problem-solving skills... the position requires constant communication with clients abroad... project management and supervision... easy communication with clients... preferably more than one year experience in the automotive......

Senior System Engineer
Omni payments

We are looking for an enthusiastic and motivated “senior system engineer” in our development team... candidateshould have good communication skills, be a team player and be able to lead a team... requisitos del puestogood knowledge of the architecture of the tandem platform good knowledge in handling......

Remote middle big data engineer
Kitrum

Мы сосредоточены на создании, тестировании, развертывании приложений и инфраструктуры, которые помогут другим командам быстро масштабироваться, взаимодействовать, интегрироваться с данными в реальном времени и включать машинное обучение в свои продукты... — знание spark — знание scala и/или python —......

FOOD AND RESTAURANT DEPARTMENT
Rainsteal Oil & Gas Limited, UK.

Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......

Technical Department
Rainsteal Oil and Gas Limited, UK.

Requisitos del puestoqualifications:m/f,single or married , college level or grad... any course, with or without exp... administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics......

Customer Service Agent
New Rich Network

Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... requisitos del puestorequirements communicates with customers in english only reports to customer success manager; promptly and accurately respond to our customer’s inquiries......