CLINICAL SERVICE DESK-HELPDESK-REMOTE-MEXICO
Descripción de la oferta de empleo
[[]]NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
ll candidates are required to be shift flexible.
Night, weekend, and/or holiday work will be required.
Schedule can be changed as per client and business requirements or training needs.
Additionally, overtime may be required depending on business requirements.
TT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem.
A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services.
Clients include more than hospitals, long-term care facilities, 225 acute care facilities, clinicians, physician practices and 50 insurance providers in support of 65 million policy holders.
ob Responsibilities Include.
his position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls.
This is a call center environment in which we support our customers 24x7x365.
ll candidates will have to be shift flexible.
Shift work is required including nights, weekends, and/or holidays.
Account specific training is conducted during day shift hours, regardless of assigned shift.
espond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech.
Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality.
rack and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner.
esponsible for driving resolution of incidents on a 24/7 desk.
ead text on computer screens for the duration of the shift.
emain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
nsure a quiet, private workspace with high speed, wired internet.
ravel up to 10% of the time, if required.
ift up to 25 lbs.
if needed for equipment setup.
ave a working cell phone for manager communication and Two-Factor Authentication.
referred Qualifications.
inimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.
., 2 years of work experience and 2 years of technical education).
inimum of 1 year of technical troubleshooting experience.
igh school diploma or equivalent required.
referred Skills.
xperience in a call center environment
Detalles de la oferta
- Sin especificar
- 06/01/2025
- 06/04/2025
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