CLIENT SUCCESS SPECIALIST III

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with client portfolio.
In this role you will focus on the volume business (50 customers).
The Customer Success Manager is a Business Partner, responsible to help customers achieve the maximum possible value they can with Oracle suite of applications.
You will work towards pooled annual targets for driving adoption of your customer’s subscriptions and work closely with sales to enable further adoption of Oracle products and revenue expansion.
Work with medium size SaaS subscriptions to develop long term partnership with our clients ensuring scalable usage & adoption, realizing the full value of their investment with us, securing references with C-levels and power users, minimizing renewals, maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations, and helping during implementing (project) stage.
Excellent time management, and written/verbal communication skills.
HIGH Fluency in English and Spanish.
Accountant or financial background is a strong PLUS.
Career Level - IC3 Responsibilities.
Adopt and apply Customer Success Center Operational Model.
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities.
Maximize Renewals within Portfolio management.
Facilitates from onboarding to Go live milestones, leading cross functional business/technical teams to provide timely issue resolution.
Create intimacy within customer portfolio management to ensure References.
Perform as an absolute team player who will work within the company to continue improving the way Oracle serves its Customers.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems.
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Disclaimer.
Oracle is an Equal Employment Opportunity Employer*.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer