CLIENT SUCCESS MANAGER (MID-MARKET)

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.
Founded in and headquartered in NYC, we have a growing global team in 11 countries.
At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.
*Big news.
Gympass is now Wellhub!  We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey.
This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution.
With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion.
We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners.
Learn more about it  here.
THE OPPORTUNITY We are hiring a Client Success Manager (Mid-Market) to our team in Mexico City!  The Client Success Manager (Mid-Market) creates and nurtures strong relationships with a portfolio of mid-sized clients ( eligible), driving their growth and long-term satisfaction.
This strategic role combines account management, business development, and effective communication skills to ensure ongoing client success and revenue expansion.
YOUR IMPACT Client Portfolio Management.
Maintain proactive relationships with an assigned portfolio of mid-sized clients.
Deeply understand each client's needs, goals, and challenges.
Develop scalable success plans for each client, aligned with their business objectives.
Monitor and analyze client product/service usage to identify improvement opportunities.
Conduct regular business reviews with clients to assess progress and adjust strategies.
Business Development & Growth.
Identify and execute strategies to increase paid subscriber growth and MRR (Monthly Recurring Revenue) within the assigned portfolio.
Collaborate with the sales team to identify upselling and cross-selling opportunities.
Develop and maintain a strong network of contacts within client accounts.
Explore and develop scalable strategies for client acquisition and retention.
Communication & Collaboration.
Work closely with the 'Wellbeing Engagement' team to enhance ongoing (evergreen) client communication.
Collaborate with indirect channel clients to maximize their success and satisfaction.
Live the mission.
inspire and empower others by genuinely caring for your own wellbeing and your colleagues.
Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.
WHO YOU ARE Proven experience 2+ years in account management, client success, or similar roles within the B2B technology market.
Excellent interpersonal communication skills, both verbal and written.
Demonstrated ability to build and maintain strong client relationships.
Strong analytical and problem-solving skills.
Working knowledge of CRM tools and client communication platforms.
Ability to work independently and as part of a team.
Passion for client success and a commitment to excellence.
Fluent English (spoken and written) Desirable Skills.
Experience in the wellness or health-tech industry.
Knowledge of digital marketing and growth hacking strategies.
Proficiency in Canva design and usage.
We recognize that individuals approach job applications differently.
We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%.
We welcome your application and will be delighted to explore if you could be a great fit for our team.
For this specific role, please note that prior experience in account management, client success, or similar roles withing the B2B technology market.
WHAT WE OFFER YOU  We're a wellness company that is committed to the health and well-being of our employees.
Our benefits include.
WELLNESS.
Health, dental, and life insurance.
FLEXIBLE WORK.
For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences.
We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
FLEXIBLE SCHEDULE.
We understand that together, Gympassers and their leaders can make the best decisions for their own individual scopes.
This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.
GYMPASS.
We believe in our mission and encourage our employees and their families to find their passion too.
Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more.
You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.
PAID TIME OFF.
We know how important it is that our employees take time away from work to recharge.
PAID PARENTAL LEAVE.
Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.
CAREER GROWTH.
Outstanding opportunities for personal and career growth.
That means we maintain a growth mindset in everything we do and invest deeply in employee development.
CULTURE.
An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space.
Our value-based culture of trust, flexibility, and integrity makes this possible every day.
Find more info on our  careers page !  And to get a glimpse of Life at Gympass… Follow us on  Instagram  @gympasscareers and  LinkedIn ! Questions on how we treat your personal data? See our  Job Applicant Privacy Notice.