CLIENT SERVICES SUPPORT
Descripción de la oferta de empleo
Principal accountabilities.
Review queries originating from corporate clients through live emails/chat/calls and provide resolution working with various departments and stakeholders Develop required product and customer journey knowledge to support end to end resolution of customer enquiries Support customers through difficult situations such as challenging inquiries/complaints utilising negotiation skills while following guidelines in an effort to satisfy the customer Think laterally beyond procedures to resolve issues ensuring service TATs are met, leading to better customer relationship Skills · Strong analytical, problem-solving and technical skills · Proven ability to deliver creative and flexible customer solutions · Excellent time management, planning and organization skills; Ability to manage and resolve/complete multiple competing priorities, projects, and inquiries · Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations required Experience Bachelor's degree in business, related field or equivalent work experience Experience with, or knowledge of, local regulatory requirements related to Anti-Money Laundering and/or Sanctions Compliance preferred · Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels · Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues · Knowledge of industry standards related to all Cash Management products and services preferred Excellent Microsoft Word, Outlook, and Excel experience required
Detalles de la oferta
- Sin especificar
- Sin especificar
- 04/09/2024
- 03/12/2024
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