CLIENT OPERATION SUPPORT SPECIALLIST BILINGUE

Job Description
The Client Operations Support Specialist is responsible for managing corporate client requests and ensuring highquality, timely service with a focus on customer satisfaction. Key responsibilities include processing payments, generating reports, validating sales data, and maintaining accurate documentation. The specialist will also conduct regular audits to ensure the accuracy of client consumer information.
This role demands strong attention to detail, organizational skills, and the ability to work efficiently under pressure to meet deadlines. Due to the global nature of the business, fluency in English is required, as the role involves frequent communication with Englishspeaking clients. Additionally, the work schedule aligns with U.S. holiday calendars, requiring availability on Mexican holidays and time off on U.S. holidays.
Key Responsibilities
Promptly address corporate client requests, prioritizing customer satisfaction.
Process client payments, returns, and chargebacks within the system, ensuring accurate fund allocation.
Analyze transactions, new sales, and support cases for KPIs and client executive reporting.
Validate data files to detect and correct potential errors.
Upload sales data to the system, ensuring compliance with client specifications and expectations.
Maintain organized, secure documentation in line with company privacy and security protocols.
Conduct regular audits to ensure consumer information accuracy for corporate clients.
Collaborate with crossfunctional teams to resolve operational issues and optimize processes.
Propose process improvements related to client management and payments to enhance efficiency and customer experience.
Effectively communicate with corporate clients in both English and Spanish to ensure clarity and effective service.
Qualifications
Technical degree or bachelors degree in administration, Finance, Accounting, or a related field.
Equivalent relevant experience in client support and operations management may be considered in lieu of a degree.
Previous experience in corporate client support and operational process management is preferred.
Advanced proficiency in English both written and spoken.
Intermediate knowledge of Microsoft Excel and other Office applications.
Ability to manage multiple tasks simultaneously with high attention to detail.
Strong communication and customer service skills.
Ability to work under pressure and meet deadlines.
Availability to work on Mexican holidays and rest on U.S. holidays.
Skills
Meticulous attention to detail.
Strong problemsolving capabilities.
Excellent organizational skills.
Teamwork and collaboration.
Customer satisfaction focus.
Flexibility to adapt to international work schedules.
Bolsa de trabajo México ofrecemos puesto de Client Operation Support Speciallist para el sector de Contabilidad Finanzas en la empresa CSC SERVICIOS INTEGRALES S.C. de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.