CAPITÁN BOTONES

Job Number Job Category Rooms & Guest Services Operations Location Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY   Answer, record, and process all guest calls, requests, questions, or concerns.
Contact appropriate individual or department to resolve guest call, request, or problem.
Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received.
Verify and adjust billing.
Operate telephone switchboard station.
Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
Activate and deactivate guest room message lights.
Transfer guests with internet access issues to internet service provider's customer support line.
Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.
Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation.
Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals.
Ensure adherence to quality standards.
Enter and locate information using computers/ POS systems.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS Education.
High school diploma or G.
.
.
equivalent.
Related Work Experience.
At least 1 year of related work experience.
Supervisory Experience.
At least 1 year of supervisory experience.
License or Certification.
None       Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories.
Our more than 100 years of experience, beginning in under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures.
If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.
In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin  your purpose,  belong  to an amazing global team, and  become  the best version of you.