BILINGUAL TECHNICAL SUPPORT SPECIALIST
Descripción de la oferta de empleo
Provide remote technical support for various systems and equipment across multiple locations, ensuring operational continuity and efficiently resolving incidents.
The service will be delivered uninterrupted, 365 days a year, adhering to established quality standards.
esponsibilities.
emote Client Support.
Provide technical assistance for point-of-sale (POS) devices, including installation, configuration, and troubleshooting.
Deliver remote technical support for branch equipment, managing issues related to printers, networks, and operating systems.
Track support tickets to ensure effective resolution of reported issues.
24/7 Help Desk Support.
Respond to support inquiries via phone and digital channels like WhatsApp and email.
Monitor and report the daily status of operational services.
Ensure proper handling of reports, guaranteeing timely responses.
User and System Security Management.
Register and manage users on technical support and communication platforms.
Identify and block malicious or unwanted incoming calls to protect operations.
Training and Support for New Projects.
Participate in training sessions and provide technical support for new projects and systems.
Collaborate on pilot tests and operational adjustments during the launch of new services.
Detalles de la oferta
- Corporativo Lumston
- En todo México
- Sin especificar - Sin especificar
- 29/11/2024
- 27/02/2025
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