BILINGUAL SUPPORT SPECIALIST
Descripción de la oferta de empleo
For those who come on board, we offer significant career advancement, challenges, and a runway for growth.
KTO powers digital payments for every entertainment, leisure, and gaming environment.
Our unified payment platform combines secure, real-world transactions with the most powerful payment technology to create immersive payment experience for both merchants and their users.
ince , OKTO has been improving payment interactions for online and retail gaming and introducing frictionless payments with its local knowledge, sector expertise and international capabilities.
he expanding business now employs over 100 payment experts, gaming insiders and software engineers, serving some of the most exciting international markets including, Brazil, Romania, Italy, Greece, Germany, the UK and Spain.
ole Summary.
Support Specialist is responsible for providing technical and customer support to ensure that systems, applications, and services run smoothly.
Below is a breakdown of the typical responsibilities.
ey ResponsibilitiesTechnical Support.
Troubleshooting and Resolution.
Diagnose and resolve technical issues.
Incident Management.
Manage and prioritize support tickets, escalating complex issues to higher-level technical teams when necessary.
System Monitoring.
Monitor system performance and identify potential issues before they impact users.
Customer Interaction.
Customer Assistance.
Addressing the client's technical questions and concerns.
Documentation.
Maintain detailed records of customer interactions, issues, and resolutions in a ticketing system.
Technical Documentation.
User Guides and Manuals.
Create and update user guides, FAQs, and other documentation to help users understand and effectively use systems.
Knowledge Base.
Contribute to a knowledge base with solutions to common problems for internal and external reference.
System Maintenance.
esting.
Test new systems or updates to ensure they work correctly and meet user requirements.
ollaboration.
Cross-Functional Teams.
Work with other IT teams, developers, and business units to resolve complex issues and implement new solutions.
Feedback Loop.
Provide feedback on system performance and user experience to help improve products and services.
Training and Support.
End-User/ Merchant Training.
Provide training and support to users on new systems or software.
Onboarding.
Assist with onboarding new users, including setting up accounts and providing initial training
Detalles de la oferta
- OKTO
- En todo México
- Sin especificar - Sin especificar
- 30/12/2024
- 30/03/2025
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