BILINGUAL CUSTOMER SERVICE REPRESENTATIVE ENGLISH SPANISH

Coyote Aventuras is dedicated to providing unforgettable adventure travel experiences. We pride ourselves on our commitment to exceptional customer service and ensuring each guest has a memorable journey. We are currently seeking a passionate and organized Bilingual Customer Service Representative to join our team.

Key Responsibilities

Customer Interaction Assist and engage with customers through various communication channels, including WhatsApp, email, phone, Airbnb, TripAdvisor, and inperson at our office.

Be a Host Welcome clients at the office, set an inviting vibe, and deliver an effective customer experience that makes each visitor feel valued and appreciated.

Coordination Coordinate the delivery of tours with logistics teams, guides, drivers, vendors, and suppliers to ensure smooth operations and excellent service during all customer experiences.

Travel Consultation Provide expert advice on travel arrangements, including airline ticketing, hotel accommodations, and attractions based on customers needs and preferences.

Product Knowledge Address customer queries related to our range of products and services, ensuring to provide detailed information on pricing, availability, and special offers.

Staff Mentorship Provide training and guidance to fellow staff members on travel services and customer interaction best practices to foster a knowledgeable and efficient team atmosphere.

Sales responsible for attending the business and closing sales from the different communication channels.

Qualifications

Bilingual Proficiency Fluency in English and Spanish is required.

Customer Service Experience Proven experience in customer service, preferably in the travel or hospitality industry.

Strong Communication Skills Excellent verbal and written communication skills, with the ability to build rapport with customers.

Organizational Skills Highly organized with the ability to manage multiple inquiries and tasks simultaneously while maintaining attention to detail.

TechSavvy Proficient with various communication platforms and tools, including CRM software, and capable of navigating travel booking systems. Google Docs, Sheets, Presentation, Calendar, Mail, Airbnb, Tripadvisor

Passion for Travel A genuine enthusiasm for adventure travel and helping others create unforgettable experiences.

Why Join Us

At Coyote Aventuras, we believe in fostering a supportive and dynamic work environment where your passion for adventure can thrive. You will have the opportunity to learn, grow, and make a significant impact on our customers travel experiences.

Application Process
If you are a motivated individual with a passion for travel and exceptional customer service skills, we want to hear from you Please send your resume and a cover letter outlining your relevant experience.

Join Coyote Aventuras and be part of a team that turns travel dreams into reality
Bolsa de trabajo México ofrecemos puesto de Bilingual Customer Service Representative para el sector de Atencion a clientes en la empresa Coyote Aventuras de Oaxaca de Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.