BILINGUAL CUSTOMER SERVICE REPRESENTATIVE CALL CENTER

Who we are

Scalepex is a dynamic services firm specializing in providing nearshore solutions. We are committed to reshaping the way businesses harness talent globally. With a relentless dedication to excellence, we empower organizations to thrive in a rapidly evolving digital landscape. Our mission is to connect businesses with toptier professionals from around the world, fostering collaboration, efficiency, and growth. At Scalepex, we blend cuttingedge technology with human expertise to deliver tailored solutions that drive success.

What makes us effective

Delivery focused We tailor our approach to our clients specific problem. We listen first, then collaborate to formulate the solution.

People focused We believe in developing our people. We enhance and expand the capabilities of our team through constant mentoring and training.

Gig workers We ensure that the right resources are performing the right role at the right time delivering excellence.

What you will be doing

Are you ready to embark on a dynamic journey where every interaction is an opportunity to make a difference Join our vibrant team as a Customer Service Representative in our bustling nearshoring experience As the frontline ambassador of our brand and clients, youll dive into a world of diverse inquiries, from resolving customer issues to providing stellar support. Picture yourself as the superhero of satisfaction, swooping in to save the day with your exceptional communication skills and problemsolving prowess. No two days are the same in this fastpaced environment, where each call is a chance to dazzle with your empathy and efficiency. Whether youre soothing a frustrated customer or celebrating a successful resolution, youll thrive in this adrenalinefueled atmosphere where teamwork reigns supreme. If youre ready to unleash your passion for service and join a team thats dedicated to exceeding expectations, apply now and lets create extraordinary experiences together

Key Responsibilities

Respond promptly and professionally to customer inquiries, demonstrating empathy and understanding.
Provide accurate information and solutions to resolve customer concerns, aiming for firstcall resolution whenever possible.
Document all interactions accurately and thoroughly in our CRM system, ensuring clear communication and seamless handoffs if necessary.
Collaborate closely with other departments to escalate complex issues and ensure timely resolution.
Continuously strive to exceed performance targets and uphold quality standards, contributing to the overall success of the team and organization.
Basic Requirements

High school diploma or equivalent.
Advanced English level.
Ability to take a fulltime job and work 100 onsite at Balcones Coloniales, Querétaro.
Proven experience in customer service or a related field, preferably in a call center environment.
Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
Strong problemsolving abilities and a passion for helping others.
Ability to multitask and navigate multiple systems simultaneously.
Proficiency in basic computer applications and willingness to learn new software as needed.

What we offer

12,000 MXN per month free of taxes
100 Paid training period
Referral bonuses
Job Type Fulltime

Pay 14,000.00 per month
Bolsa de trabajo México ofrecemos puesto de Bilingual Customer Service Representative para el sector de CallCenter Telemercadeo en la empresa Scalepex de Querétaro. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.