BANAMEX_ASOCIADO EN ANÁLISIS Y DICTAMINACIÓN DE QUEJAS / C09

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities.
Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms) Provide regular status updates for all project participants and create presentations for steering committee updates Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements Create, manage and maintain project plans and act as the project manager for all follow ups across various departments Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications.
Previous relevant experience preferred Proficient in Microsoft Office General knowledge of client reporting across the industry and our competitors Working knowledge of SQL environments and database queries Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Education.
Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
PARA LA POSICIÓN REQUERIMOS.
Entre 0 a 2 años de experiencia en dictamen de quejas/aclaraciones relacionadas a productos y servicios bancarios.
Habilidad de comunicación escrita y oral, capacidad analítica y habilidades de negociación, capacidad de trabajo en equipo, interactúa con diversas áreas operativas y legal, etc.
Proactividad para implementación de mejoras en el proceso.
Trabajo bajo presión / Todos los asuntos cuentan con términos legales que deben de cumplirse puntualmente.
Manejo de Microsoft Office.
Deseable experiencia en dictamen de quejas/aclaraciones relacionadas a productos y servicios que presta la Institución Banco Nacional de México y Tarjetas Banamex SOFOM Deseables conocimientos sobre regulaciones bancarias aplicables a las reclamaciones CONDUSEF/Audiencias y Gestión Ordinaria Adaptación al cambio Trabajo en Equipo Habilidades de organización y gestión del tiempo.
Capacidad de sintaxis, redacción, ortografía, concordancia y congruencia en la información, análisis y fundamentación.
Conocimiento sobre procesos de atención de Audiencias/Gestión Ordinaria Condusef EL OBJETIVO DE LA POSICIÓN ES.
Análisis y dictaminación de quejas/aclaraciones presentadas por los Usuarios sobre los productos y servicios que presta la Institución ante Condusef; Elaboración de Respuesta adjuntando las evidencias correspondientes de conformidad a lo que establece la ley, matrices de criterios de dictamen, política Institucional, etc.
para la elaboración del informe de Ley por parte del abogado externo.
Seguimiento de información y/o documentación con las diversas áreas involucradas.
Envío de respuestas a los Especialistas Operativos para la atención de audiencias/Gestión Ordinaria ante CONDUSEF.
Atención y apoyo a los Especialistas operativos y/o a los abogados externos sobre las dudas que se generen del dictamen para la atención de las audiencias celebradas.
Atención al cierre de los folios One Complaint en tiempo.
Elaboración de reportes asignados.
Administración y manejo completo del expediente en DIRECT.
Cumplir con los controles ARCM, obteniendo las evidencias que servirán para el Testing de los controles.
Manejo esencial de todos los asuntos para coadyuvar en el cumplimiento dentro de los criterios del IDATU.
LA MODALIDAD Y HORARIO DE LA POSICIÓN ES.
AV.
REVOLUCIÓN NO.
Lunes a viernes HIBRIDA (3 OFICINA / 2 EN CASA) DE 8 A 16 h ------------------------------------------------------ Job Family Group.
Operations - Core ------------------------------------------------------ Job Family.
Operations Support ------------------------------------------------------ Time Type.
Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc.
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