BANAMEX SUPERVISOR SALES COACH VENTAS C-10

The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function.
The overall objective is to ensure accurate reporting and compliance across all product lines.
esponsibilities.
esign and analyze moderately complex reports to satisfy management requirementsWrite specifications for new report programs, spreadsheets and other devices to produce reportsDevelop and prepare reports and records relating to a particular projectProvide basic assistance within a specific section of the company's customer service functionDevelop and maintain working knowledge of industry practices and standardsRecommend appropriate actions to resolve identified problems, as neededApply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policiesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
ualifications.
-2 years of experience in a related roleBasic level of experience in a related role (combination of education/experience)Ability to exchange information in a clear and concise wayEffective verbal and written communication skillsDemonstrated ability to remain unbiased in a diverse working environmentEducation.
achelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
bjetivoIncrementar y mantener el volumen de ventas de los productos en Cotact CenterCoordinar agenda de Sales coach.
segurar que el plan de acción se ejecute con apego los planes de acción.
dentificar desviaciones en plan de acción e implementación.
edición de desempeño de sales coach y ejecutivos de ventas.
uncionesCoordinar actividades de sales coach en piso, dinámica, capacitación entre otros.
ar seguimiento a plan de acción, coordinando, dando seguimiento y recalibrando las actividades a implementar Coordinar que Sales Coach tengan acceso a todas las herramientas y servicios necesarios para llevar a cabo su función Análisis de resultados diarios, realizando comparaciones de tendencias.
ealizar escalamiento de hallazgosReporte diario de resultados, coordinando la información.
oordinación e capacitación para Sales coach y OperaciónCoordinación de información para presentaciones con diferentes áreas.
xtracción y análisis de KPI'sCoordinación de estrategias de reconocimientosHabilidadesAnálisisCoordinación de equiposProactivoEmpatíaCreativoComunicación efectivaEnfoque al cliente Orden / LimpiezaAprendizaje rápidoLiderazgo de equiposResolución de problemasAlto nivel de ExcelAnálisis de datosConocimientos técnicos en manejo de ventas------------------------------------------------------Job Family Group.
Customer Service------------------------------------------------------Job Family.
ervice------------------------------------------------------Time Type.
ull time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.
ualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
itigroup Inc.
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.
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iew the "EEO is the Law" poster.
View the EEO is the Law Supplement.
iew the EEO Policy Statement.
iew the Pay Transparency Posting