BANAMEX // COLLECTIONS SPECIALIST - C04 - MONTERREY

The Collections Specialist 4 performs moderately complex and varied assignments.
Most of the impact is related to quality of execution.
Works with limited supervision.
May service an expansive array of products/services.
Demonstrates technical/administrative expertise.
Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards.
The technical procedures for this level are well defined.
Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function.
Exchanges moderately complex information with others.
There may be occasional handling of awkward contacts.
Basic knowledge of the organization and its policies required.
Applies research, information gathering and analysis skills to factual information.
Applies judgment based on practice and precedence.
Selects the best course of action from a broad array of defined options, understanding the consequences of each.
esponsibilities.
erforms Collections Specialist 3 duties plus.
Uses advanced negotiation skills to resolve escalated calls.
Coaches trains lower level Collectors and new team members.
Prioritizes workflow to help identify process improvements.
Interprets procedures instructions by choosing among alternatives to resolve problems.
Works under limited supervision.
May support an expansive array of products services.
Demonstrates technical administrative expertise.
Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined.
Understands how duties relate with others in the team unit and how the unit integrates with others in accomplishing the work of the function.
ses advanced negotiation skills to resolve High Risk calls.
oaches/trains lower level Collectors and new team members.
rioritizes workflow to help identify process improvements.
nterprets procedures/ instructions by choosing among alternatives to resolve problems.
orks under limited supervision.
May support an expansive array of products/services.
emonstrates technical/administrative expertise.
pplies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
nderstands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the functionAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
ualifications.
revious Collections experience preferredwork under pressure Decision making Problem solving NegotiationPrior work experience would provide a basic knowledge activities, policies, and procedures of the work area1-3 years experienceEducation.
igh School diploma or equivalent------------------------------------------------------Job Family Group.
Operations - Collections Default------------------------------------------------------Job Family.
ore Collections------------------------------------------------------Time Type.
ull time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.
ualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
itigroup Inc.
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
iew the "EEO is the Law" poster.
View the EEO is the Law Supplement.
iew the EEO Policy Statement.
iew the Pay Transparency Posting