BANAMEX/ ANALISTA DE RIESGO/ CONTROL/ OPS SUPPORT SPECIALIST

The Collections Specialist 3 performs a variety of assignments with limited complexity.
Most of the impact is related to the accuracy of tasks performed.
Works under general supervision and established procedures.
May service a range of products/services.
Applies detailed knowledge of a wide range of specialized administrative/technical skills.
Understands how duties relate/integrate with others in the team/unit.
Exchanges moderately complex information with others.
Basic knowledge of the organization and its policies required.
Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues.
Able to evaluate and select the correct solution in order to complete the task at hand.
Responsibilities.
Performs Collection Specialist 2 duties plus.
Utilizes advanced negotiation skills to resolve delinquency issues.
Researches problems, such as skip tracing, to develop external contacts.
Shares knowledge with less experienced collectors.
Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies.
Works under general supervision and established procedures.
May support a range of products services.
Applies detailed knowledge of a wide range of specialized administrative technical skills; and most of the impact is related to the accuracy of tasks performed.
Understands how duties relate integrate with others in the team unit.
Increase the Recovery of the past due portfolio of the different collection portfolios Comply with the goals and parameters of the established operational process Ensure compliance with quality objectives and compliance with institutional policies Provide the telephone collection service to the client Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications.
work under pressure Decision making Problem solving Negotiation client needs or organizational issues while remaining focused, frustration tolerance 1 year experience Education.
High School diploma or equivalent Funciones Revision de Controles/ Riesgo para el área de documentos.
Revision del proceso de analistas de documentos que se haya ejecutado correctamente Revisión de bases de datos Analisis de Datos de informacion Revision de documentos Controles de datos de portafolio, Seguir procedimientos establecidos para completar asignaciones complejas y resolver problemas que requieran de amplia investigación.
Brindar asistencia al equipo, incluyendo ser experto en la materia.
Realizar análisis e investigación básicos y ocuparse de la gestión del flujo de trabajo.
Apoyar una amplia gama de productos o servicios.
Comunicar información pertinente a gerentes/Supervisor y apoyar actividades que ayuden a mitigar la pérdida o el impacto organizacional, según sea necesario.
Requisitos • Deseable Licenciatura trunca o concluida.
Se consideran recién egresados sin experiencia • Dominio de paqueteria de Office.
Excel, Power Pont, Word etc.
• Trabajo bajo presión.
• Enfocado en la entrega de resultados.
• Proactivo.
• Dominio de habilidades informáticas y de mecanografía.
• Capacidad para adaptarse a las nuevas tecnologías con rapidez y sin problemas.
• Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.
• Habilidad para trabajar con otras personas para completar las tareas asignadas.
• Ingles deseable Zona de trabajo Alvaro Obregón/ Benito Juarez Horario 10 am a 7 pm/ cada tres meses se puede solicitar cambio de horario   ------------------------------------------------------ Job Family Group.
Operations - Collections Default ------------------------------------------------------ Job Family.
Core Collections ------------------------------------------------------ Time Type.
Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc.
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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