BACKOFFICE SUPPORT ANALYST

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary Backoffice Support Analyst Who is Mastercard? Mastercard is a global technology company in the payments sector.
We power payments and provide products and services for individuals and industries all around the world.
Our people, technology, data and brand provide the capabilities that drive our success.
We believe in connecting people to priceless possibilities.
As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire.
By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world.
We invite you to join our team to find out how you too can start something priceless.
Overview.
The MC Operations and Technology team in Mexico is looking for a Backoffice Support Analyst, to drive the operational model and supporting daily processes that maintain optimal levels of service with the rest of the switches in the Country.
The ideal candidate is passionate about daily operations, able to interact with several support departments and other Clearing Houses, highly motivated, innovating and problem-solving, analytical, and holds a general knowledge on how Mexico domestic regulatory framework and payment ecosystems work.
Role.
In this operational position, you will • Work with the local clearing houses in the country to complete the daily operational processes.
• Solve the problems identified that break down the continuity of the operation with the switches • Escalate and communicate internally with different technical and operational areas, issues that require immediate actions.
• Work with the Business Operations area for event management report and tracking.
• Support to customer inquiries related to local dispute processing rules.
• Participate with Mastercard areas during some stages of the client implementations • Use creativity to improve the operation model to the state-of-the-art All About You.
• Have a clear understanding on the Mexico domestic transaction processing rules and processes.
• Easy to learn processes and procedures to work on a very specific calendar and schedule to complete daily activities, as needed • Have a clear mission that focuses on settle daily operations among the clearing houses.
• Have a curiosity on new regulation and how will impact your day to day job.
• Easy to talk to other internal and external areas and organizations, you will need to stand on opinions or to debate different point of views in special with local clearinghouses in Mexico.
• Identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team.
• You are skilled at explaining technical and operational problems succinctly and clearly.
• You are a strong, confident, and exacting writer and speaker.
• You are always looking for potential solutions to solve problems.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must.
Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Everyone wants easier ways to pay; we invent them.
Checkout lines are slow; we speed them along.
Merchants want more sales; we give them data and insights.
People need financial access; we connect them.
Corporate purchasing is complicated; we make it simple.
Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
Small businesses are virtual; we give them access to a world of buyers.
Retailers want to fight fraud; we provide the tools.